Unique Hairston
Beckley,USA
Summary
Dedicated Medical Assistant known for enhancing office efficiency and patient satisfaction through strong multitasking and medical record management skills. Demonstrates exceptional communication and empathy, ensuring optimal patient experiences while supporting healthcare teams. Experienced in performing basic laboratory tests and processing medical claims, with a solid understanding of medical technologies. Aiming to leverage expertise in a dynamic healthcare environment to contribute to superior clinical outcomes.
Overview
14
14
years of professional experience
Work History
Advanced Medical Support Assistant
U.S. Department of Veteran Affairs
Beckley, WV
07.2021 - Current
- Maintains/ schedules appointments and verifying provider’s order
- Entering no-shows’ information or appointment cancellation
- Monitor active consults to ensure timely process
- Verify and update demographics and insurance information
- Coordinates with the patient care team to coordinate timely non-VA care of eligible veterans
- Maintain effective and efficient communication with each patient care team to monitor scheduling to minimize missed appointments
- Prevents double-booking
- Deliver documentation and other support needed to accomplish medical services
- Participate in team huddles and meetings to manage and plan patient care
- Enter appropriate information into the electronic record
- Protects printed and electronic files containing sensitive data and VHA policy
- Perform pre-appointment requirements for visit/procedure (lab work, x-ray, EKG)
- Screen phone calls in a timely manner, determine nature of call and provide the information with VHA privacy regulations and establish release of information process
- Understand physicians order and work well as a team
- Process order in CPRS and clear unverified orders daily
- Assures that all visitors and telephone calls are referred in a prompt and courteous manner
- Directs patients to appropriate area and services
- Utilize vista, CPRS, VSE, Insurance Capture Buffer (ICB)
- Ensures maximum utilization of clinic appointments by filling open appointments slots as cancellations occur
- Timekeeper for primary care
Direct Support Professional
The Mentor Network
Beckley, WV
12.2018 - 10.2021
- Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness
- Provided safe mobility support to help patients move around personal and public spaces
- Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping
- Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips
- Kept patients mentally alert by entertaining, conversing and reading aloud to patients
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs
- Aids in daily living activities by dressing, grooming, bathing and toileting patients
- Recognized and reported abnormalities and/or changes in patients' health status to case manager
- Determined specific needs and provided most appropriate level of services for patient well-being
- Shopped for groceries regularly in order to keep house stocked with necessities
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas
- Documented vitals, behaviors and medications in client medical records
- Evaluated client progress toward established annual and quarterly
- Arranged transportation and accompanied patients to doctors' offices or errands
- Helped clients with hygiene-related tasks such as brushing teeth, bathing, grooming and toileting
- Helped clients manage money, pay bills and shop for groceries or personal items
- Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books
- Performed household tasks such as laundry, dusting, washing dishes and vacuuming
Screener/Scribe
Retina Consultants
Beckley, WV
07.2018 - 07.2021
- Record patients' medical history, vital statistics, or information such as test results and medical records
- Prepare treatment rooms for patient examinations and keeping the rooms neat and clean
- Interview patients to obtain medical information and measure their vital signs, weight and height
- Clean and sterilize instruments and dispose of any contaminated supplies
- Prepare patients for the physician
- Explain treatment procedures, medications, diets or physicians' instructions to patients
- Help physicians examine patients, handing them instruments or materials and performing such tasks as giving injections or removing sutures
- Contact medical facilities or departments to schedule patients for tests and admissions
- Explained procedures to patients to reduce anxieties and increase patient cooperation
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment
- Completed clinical procedures and gathered patient data for interpretation by physician
- Obtained client medical history, including medication information, symptoms and allergies
- Implemented care and efficiency improvements to support and enhance office operations
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history
- Sanitized, restocked and organized exam rooms and medical equipment
- Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy
- Welcomed patients and inquired about wellbeing since last treatment
- Collected histories, vitals and current complaints via patient interviews
- Assisted physicians in follow-through of care
- Directed patients to exam rooms, fielded questions and prepared for physician examinations
- Selected appropriate ICD-10 and CPT codes for records
- Documented complete information about examinations, treatment plans, lab results and other details directly into charts
- Accompanied physicians through day in fast-paced, stressful environments
Physician Office Assistant
ARH Southern West Virginia Clinic
Beckley, WV
10.2014 - 04.2018
- Answer telephones and direct calls to appropriate staff
- Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations
- Greet visitors, ascertain purpose of visit, and direct them to appropriate staff
- Complete insurance and other claim forms
- Interview patients to complete documents, case histories or forms, such as intake or insurance forms
- Compile and record medical charts, reports or correspondence, using a typewriter or personal computer
- Transmit correspondence or medical records by mail, e-mail, or fax
- Transcribe recorded messages or practitioners' diagnosis or recommendations into patients' medical records
- Perform various clerical or administrative functions, such as ordering and maintaining and inventory of supplies
- Record patients' medical history, vital statistics, or information such as test results in medical records
- Prepare treatment rooms for patient examinations and keeping the rooms neat and clean
- Interview patients to obtain medical information and measure their vital signs, weight and height
- Authorize drug refills and provide prescription information to pharmacies
- Prepare and administer medications as directed by a physician
- Show patients to examination rooms and prepare them for the physician
- Contact medical facilities or departments to schedule patients for tests or admission
- Greet and log in patients arriving at office or clinic
- Schedule appointments for patients
Medical Assistant
Rahim, MD
08.2012 - 10.2014
- Operate office machines, such as photocopiers, scanners, fax machines, voicemail systems and personal computers
- Answer telephones, direct calls and take messages
- Collect, count and disburse money, do basic bookkeeping and complete banking transactions
- Communicate with customers, employees and other individuals to answer questions, disseminate or explain information, take orders and address complaints
- Complete and mail bills, contracts, policies, invoices or checks
- Deliver messages and run errands
Certified Nursing Assistant
Jackie Withrow Hospital
Beckley, WV
10.2010 - 05.2012
- Answer patient call signals, signal lights, bells or intercom systems to determine patients' needs
- Turn or reposition bedridden patients
- Provide physical support to assist patients to perform daily living activities such as getting out of bed, bathing, dressing, using the toilet, standing, walking or exercising
- Review patients' dietary restrictions, food allergies and preferences to ensure patient receives appropriate diet
- Measure and record food and liquid intake or urinary and fecal output, reporting changes to medical or nursing staff
- Gather information from caregivers, nurses or physicians about patient condition, treatment plans or appropriate activities
- Record vital signs such as temperature, blood pressure, pulse and respiration rate as directed by medical or nursing staff
- Observe or examine patients to detect symptoms that may require medical attention such as bruises, open wounds or blood in urine
- Document or otherwise report observations of patient behavior, complaints or physical symptoms to nurses
- Feed patients or assist patients to eat or drink
- Supply, collect or empty bedpans
- Un-dress, wash and dress patients who are unable to do for themselves
- Lift or assist others to lift patients to move them on or off beds, examination tables, surgical tables or stretchers
- Prepare or serve food trays
- Wash, groom, shave or drape patients to prepare them for surgery, treatment or examination
- Record height and weight of patients
- Apply clean dressings, slings, stockings or support bandages under direction of nurse or physician
- Change bed linens or make beds
- Restock patient rooms with personal hygiene items such as towels, washcloths, soap or toilet paper
Education
High School Diploma - Medical Assistant
Woodrow Wilson High School
Beckley, WV06.2007
Medical Assisting -
Academy of Careers and Technology
Beckley, WV06.2007
Skills
- Clerical skills and duties
- Critical writing
- Customer and Personal Service
- Public Speaking
- Microsoft Word and Excel skills
- Following oral and written instructions effectively
- Filing
- Venipuncture
- Positioning and Draping patients
- Effective EKG and CPRS performance
- Telephone procedures
- Assist with needs of patients
- Irrigations
- Written communication skills
- Active listening
- Reading comprehension
- Time Management
- Verbal communication skills
- First Aid
- Billing
- Medical terminology insight
- LPN Anatomy
- Injections
- Bandaging
- Procedure and Diagnosis coding
- Report status of patient
- Interpersonal skills
- Transcriptions
- Administrative
- CPRS
- Insurance
- Scanners
- Banking
- Diagnosis
- Inventory
- Nursing
- Soap
- Basic
- Direction
- Listening
- Office machines
- Statistics
- Materials
- Photocopiers
- Tables
- Bookkeeping
- Policies
- Charts
- Fax machines
- Positioning
- Telephones
- Clerical
- Coding
- Money
- Typewriter
- Oral
- Contracts
- Forms
- Reporting
- Medical office support
- Patient scheduling abilities
- Patient scheduling
- Medical terminology
- Patient care coordination
- Patient communication
- Professionalism and ethics
- Healthcare billing
- Medical billing and coding
- Conflict resolution techniques
- Medical billing experience
- HIPAA compliance
- Continuous learning mindset
- Strong communication
- Proficient in patient scheduling
- Patient appointment management
- Appointment scheduling expertise
Timeline
Advanced Medical Support Assistant
U.S. Department of Veteran Affairs
07.2021 - Current
Direct Support Professional
The Mentor Network
12.2018 - 10.2021
Screener/Scribe
Retina Consultants
07.2018 - 07.2021
Physician Office Assistant
ARH Southern West Virginia Clinic
10.2014 - 04.2018
Medical Assistant
Rahim, MD
08.2012 - 10.2014
Certified Nursing Assistant
Jackie Withrow Hospital
10.2010 - 05.2012
High School Diploma - Medical Assistant
Woodrow Wilson High School
Medical Assisting -
Academy of Careers and Technology
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