Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Hi, I’m
Unique Harris
Tacoma,WA
Summary
Overview
6
years of professional experience
Work History
PeaceHealth
Health Call Center Representative
12.2023 - 04.2024
Job overview
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
Capital One
Call Center Representative
10.2021 - 12.2022
Job overview
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
SUBWAY®Restaurants
Sandwich Artist
06.2021 - 11.2021
Job overview
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Trained new employees on company policies and procedures, contributing to overall team performance and growth.
Logic Staffing Warehouse
Lead Manager
01.2021 - 05.2021
Job overview
- Built a high-performance team culture through effective leadership
- Measured team performance and reported metrics to leadership
- Handled inbound and outbound packages
- Boosted team productivity by implementing efficient project management strategies.
Walmart
Sales Associate
08.2020 - 12.2020
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Handled Yarns and fabrics for customers best experience.
Popeyes
Assistant Manager
02.2018 - 05.2020
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
University Overview
- Early Childhood Education (currently enrolled TCC)
- High School Diploma 2020 Wilson high school
Skills
- Highly motivated and dedicated to achieving goals and exceeding expectations
- Consistently demonstrates a strong work ethic, putting in extra effort to ensure tasks are completed accurately and efficiently
- Adaptable and flexible, able to quickly adjust to changing priorities and work effectively under pressure
- Warm and welcoming personality, making customers and colleagues feel comfortable and valued
- Excellent interpersonal skills, able to communicate effectively and build positive relationships with people from diverse backgrounds
- Empathetic and compassionate, able to understand and respond to the needs and concerns of others
Accomplishments
Accomplishments
- Became the first in my family to graduate High school and attend college
- Becoming a mom and showing my daughter great work ethic and dedication
- Employee of the month in 2021
Timeline
Health Call Center Representative
PeaceHealth
12.2023 - 04.2024
Call Center Representative
Capital One
10.2021 - 12.2022
Sandwich Artist
SUBWAY®Restaurants
06.2021 - 11.2021
Lead Manager
Logic Staffing Warehouse
01.2021 - 05.2021
Sales Associate
Walmart
08.2020 - 12.2020
Assistant Manager
Popeyes
02.2018 - 05.2020
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