Unique Hendricks
Glen Burnie,MD
Summary
A self-motivated, customer oriented professional with exceptional prioritization and organization skills. Proficient in Quickbooks, customer relations, effective communication and the ability to ensure smooth daily operations, timely project completion and customer satisfaction. I possess the combination of skills and experience needed. Due to my drive for excellence, I would be a wonderful asset to your company!
Overview
9
9
years of professional experience
Work History
Office Manager
Dave's Plumbing & Heating, LLC
09.2019 - 08.2024
- Receive customer service requests, schedule appointments and dispatch technicians to job sites based on priority, availability, and skill set.
- Utilize Quickbooks to itemize and prepare invoices for completed services, process payments, and handle accounts receivable/payable duties.
- Manage office supplies and equipment, maintain inventory levels for technician trucks, and coordinate with vendors for quotes and purchases.
- Maintain customer records, service histories, equipment details, and other essential business documents.
- Coordinate with technicians in the field, providing support for communication and logistics.
- Ensure compliance with industry regulations and assist with permitting and inspection scheduling.
- Act as the primary contact for customer inquiries, communicate appointment details and ensure customer satisfaction.
Cocktail Waitress/Hostess
Sidelines Sports Bar
08.2015 - 09.2018
- Warmly welcome guests and accurately take beverage and food orders, noting any special requests.
- Provide informed suggestions on drinks and menu items based on customer preferences and knowledge of the establishment's offerings.
- Anticipate guest needs, address inquiries, and handle complaints promptly, escalating complex issues to management.
- Ensure guests have a pleasant experience by maintaining attentiveness and a friendly demeanor, and following the establishment's standards of excellence.
Education
Diploma - undefined
Glen Burnie High School
Glen Burnie, MD05.2013
Skills
- Organization & Prioritization
- Time Management
- Detail Oriented
- Leadership & Teamwork
- Effective Communication
- Software Proficiency & Computer Literacy
- Adaptability
- Customer Relations
Timeline
Office Manager
Dave's Plumbing & Heating, LLC
09.2019 - 08.2024
Cocktail Waitress/Hostess
Sidelines Sports Bar
08.2015 - 09.2018
Diploma - undefined
Glen Burnie High School
Similar Profiles
Frank AcevedoFrank Acevedo
Plumbing Helper at NON-STOP PLUMBING & HEATING, LLCPlumbing Helper at NON-STOP PLUMBING & HEATING, LLC
Robyn MoreauRobyn Moreau
Small Business Manager at ROMI Plumbing & Heating, LLCSmall Business Manager at ROMI Plumbing & Heating, LLC
FRANCOIS PARAVISINIFRANCOIS PARAVISINI
Co-Owner at Bayside Plumbing & Heating, LLCCo-Owner at Bayside Plumbing & Heating, LLC
Cynthia IvyCynthia Ivy
Senior Software Test Engineer at General Dynamics Information Technology IncSenior Software Test Engineer at General Dynamics Information Technology Inc
Joseph BregenhornJoseph Bregenhorn
Design Consultant at West Shore HomeDesign Consultant at West Shore Home