Unique Herrera
Garden Grove,CA
Summary
Im a dedicated and Driven employee enthusiastic about learning anything new that can benefit me as a employee or just me in general as a person.
I am ready for anything work and life throw at me.
Overview
6
6
years of professional experience
Work History
Cannabis Retail Sales Associate/Operations
MedMen
10.2017 - 12.2020
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Used POS system to process sales, returns, online orders, and gift card activations.
Budtender/Reception
Oc3 Dispensary
02.2020 - 05.2020
- Checked guests' photo identification for validity and age requirements.
- Sold flowers, concentrates and edibles in fast-paced environment.
- Restocked supplies and arranged displays.
- Assisted medical use customers in identifying cannabis medicines and methods of medication that best fit individual needs.
- Answered questions about medicinal and recreational uses and effects and qualities of different strains.
- Managed high volume of cash with [Number]% accuracy rate.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Shop Manager
Hollywood Highgrade
05.2020 - 12.2023
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Implemented store policies and procedures to remain compliant with corporate guidelines.
- Created employee schedules to align coverage with forecasted demands.
- Controlled costs by effectively negotiating with vendors, saving $[Amount] on budget per year.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
Driver
Amazon
03.2023 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
Education
High School Diploma -
Fairvalley High
Covina, CA07.2012
Skills
- Money Handling
- Customer Service
- Quick Learner
- Punctual
- Count on me to have your back in any situation!
Timeline
Driver
Amazon
03.2023 - Current
Shop Manager
Hollywood Highgrade
05.2020 - 12.2023
Budtender/Reception
Oc3 Dispensary
02.2020 - 05.2020
Cannabis Retail Sales Associate/Operations
MedMen
10.2017 - 12.2020
High School Diploma -
Fairvalley High