Summary
Overview
Work History
Education
Skills
Timeline
Generic

Unique Jones

Sherveport,LA

Summary

To obtain a responsible and challenging position in the private or public sector where I can maturely evolve my talent and work experience. Also to have the opportunity for growth and development within a career.

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Overview

4
4
years of professional experience

Work History

Problem Solver

Amazon
09.2024 - Current
  • Identified and analyzed complex problems to develop effective solutions.
  • Developed innovative strategies for resolving customer complaints and difficult situations.
  • Created detailed reports outlining problem solving techniques used in specific cases.
  • Collaborated with other departments to identify root causes of systemic problems.
  • Provided technical advice on product issues, design specifications, and software upgrades.
  • Documented processes related to problem resolution and created training materials for new staff members.
  • Utilized data analysis tools to identify trends in customer feedback and prioritize areas for improvement.
  • Developed plans for testing proposed solutions before implementation.

Beauty Advisor

Sally's Beauty
01.2023 - Current
  • Company Overview: Just a Company working around the stores on sales with the products so that will be able to be sold to the customers
  • Join a face paced and fun work environment!
  • Just a Company working around the stores on sales with the products so that will be able to be sold to the customers

Labeler

Omni Specialty Packaging
01.2022 - 01.2023
  • Responsible for safety compliance personally and with equipment
  • Perform work required for the repair, maintenance, installation, and update of machinery
  • Repair and troubleshoot mechanical issues with a sense of urgency
  • Process all necessary repairs and upkeep of all machinery and mechanical systems
  • Train production employees as needed for effective and efficient set-ups and operation of all equipment, etc
  • Participate in projects and/or rebuilds
  • Dedicated to Quality of Work and Quality of Product being produced

WFH Call Center
01.2021 - 01.2022
  • Identify and qualify prospective customers through research, networking, social selling and aggressive cold calling (minimum 50 cold calls a day, 150 reorder calls)
  • Leads and established clients provided
  • Maintain accurate sales documentation and stay up to date with all products and services
  • Use marketing data to maximize sales effectiveness and efficiency by using relevant sales management tools
  • Selling rapid drug tests, background check service and drug test scheduling software
  • Introduce new product modifications and offerings to prospective customers
  • Effectively plan and conduct sales presentations to prospective customers

Education

Phlebotomy - Lab

Orphic Solutions
08-2034

License esthetician - Skin Care

Guy's Academy
04-2021

High school grad -

Southwood High School
06-2020

Skills

  • Esthetician
  • Skin specialist
  • Mechanical repair
  • Store management
  • Scheduling
  • Pallet Jack Operation
  • Customer Service
  • Upselling techniques
  • Venipuncture
  • Infection Control
  • HIPAA

Timeline

Problem Solver

Amazon
09.2024 - Current

Beauty Advisor

Sally's Beauty
01.2023 - Current

Labeler

Omni Specialty Packaging
01.2022 - 01.2023

WFH Call Center
01.2021 - 01.2022

Phlebotomy - Lab

Orphic Solutions

License esthetician - Skin Care

Guy's Academy

High school grad -

Southwood High School
Unique Jones