Summary
Overview
Work History
Education
Skills
Timeline
Generic

Unique Robbins

Oceanside,CA

Summary

Reliable and upbeat Front End Te successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

2
2
years of professional experience

Work History

Front End Team Member

Walmart
11.2021 - 06.2023
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Provided exceptional service for customers by quickly processing transactions and answering questions.
  • Increased store revenue with proactive upselling of products and promotions to customers.
  • Maintained a clean and organized front end area, ensuring a positive shopping experience for all customers.
  • Assisted in training new team members, sharing best practices for providing excellent customer service.
  • Collaborated with fellow associates to improve overall store operations and customer experiences.
  • Handled high-volume cash transactions accurately, ensuring proper handling of both cash and credit payments.
  • Managed returns and exchanges, maintaining professionalism while adhering to company policies.
  • Contributed to a positive work environment by actively participating in team meetings and initiatives.
  • Supported store management in implementing changes to improve front end efficiency and customer satisfaction.
  • Developed strong relationships with customers through active listening, empathy, and understanding their needs.
  • Kept inventory well-stocked at the front end displays, making it easy for customers to find popular items quickly.
  • Prevented loss by identifying potential fraudulent activities or discrepancies during checkout processes.
  • Ensured compliance with all safety procedures at the front end, resulting in a consistently safe and secure shopping environment for customers.
  • Created and maintained pleasant and calming environment to deliver excellent experience for members and guests.

Education

High School Diploma -

Oceanside High School
Oceanside, CA
06.2022

Skills

  • Complaint Handling
  • Customer Relationship Building
  • Problem-solving abilities
  • Telephone etiquette
  • Excellent communication
  • Cash handling
  • Positive attitude
  • Computer proficiency
  • Active listening
  • Attention to detail
  • Data entry accuracy
  • Patience and resilience
  • Empathy and understanding
  • Sales techniques
  • Customer Experience Management
  • Data Entry Proficiency
  • Direct Sales
  • Promotional Support
  • Store Maintenance
  • Key Holder Experience

Timeline

Front End Team Member

Walmart
11.2021 - 06.2023

High School Diploma -

Oceanside High School
Unique Robbins