Unique Smith
Milwaukee,WI
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
4
4
years of professional experience
Work History
Front Desk Agent
The Hilton
09.2022 - Current
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Ensured compliance with hotel policies and procedures while addressing any discrepancies in a timely manner.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
- Collected room deposits, fees, and payments.
Front Desk Agent
Courtyard By Marriott
04.2021 - 09.2022
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Streamlined front desk operations for improved efficiency and faster service delivery.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
Housekeeping Room Attendant
Four Points By Sheraton
01.2020 - 04.2021
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
- Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Assisted in training new employees on housekeeping protocols, leading to improved staff performance.
Education
High School Diploma -
Wisconsin Virtual Academy High School
Mcfarland, WI06.2019
Skills
- Front Office Support
- Information Protection
- Room Assignments
- Guest Relations
- Safety and Security Procedures
- Training and Mentoring
- Housekeeping
- Reservations
- Time Management
- Oral and Written Communications
Timeline
Front Desk Agent
The Hilton
09.2022 - Current
Front Desk Agent
Courtyard By Marriott
04.2021 - 09.2022
Housekeeping Room Attendant
Four Points By Sheraton
01.2020 - 04.2021
High School Diploma -
Wisconsin Virtual Academy High School
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