Summary

Overview

Work History

Education

Skills

Timeline

Unique Williams

Las Vegas

Summary

High-achieving professional with extensive experience supporting fast-paced and service-oriented management teams. Primed to apply a winning mindset and transferrable skillset to the growth to any top-tier organization in a supporting staff role.

Professional with strong background in providing exceptional service and support in customer-focused environment. Expertise in resolving inquiries, managing accounts, and fostering relationships. Known for collaborative spirit and adaptability, consistently driving team success and positive outcomes. Skilled in communication, problem-solving, and multi-tasking in fast-paced settings.

Overview

years of professional experience

Work History

Member Service Representative

Clark County Credit Union

03.2025 - Current

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
Maintained high-quality service by adhering to company policies and standards in all member interactions.
Promoted a positive work environment by fostering open communication between colleagues and supervisors.

Administrative Assistant

Vegas Heat, HVAC

03.2020 - 04.2024

Assist with contract process, maintain insurance certificates and various data entry.
Assist in daily business of managers, which includes general office work, answering phones, greeting guests and word processing, sorting and distributing mail.
Preparation/post daily bank deposits for multiple entities
Process weekly accounts payable for multiple entities
Enter and reconcile credit card statements for multiple entities
Monthly bank reconciliations for multiple entities
Assist in processing/posting payroll for multiple entities
Update, maintain and/or create and prepare spreadsheets
Assist with other accounting and administrative duties as assigned

Count Member

Golden Gate Hotel and Casino

01.2022 - 01.2024

Responsible for collecting, counting, posting and all currency and ticket revenues from all assigned sources and transfers verified funds to the Cage.
Accurately counted, verified, total and entered monies from revenue departments with assigned documents and/or equipment.
Counted, strapped, bundled, and verified currency using assigned equipment by supervisory team.
Maintained accountability and security of all monies and keys within control.
Performed basic routine maintenance of assigned equipment and report problems to their supervisor. Operated the currency counter to accurately record assets from the gaming floor and Kiosk Count.
Conferred regularly with the Soft Count Supervisor to keep informed of all aspects of financial matters, operating procedures, and seeks direction as needed.

Teller

Check City

01.2020 - 01.2021

Upheld record-keeper requirements by fully documenting each transaction.
Maintained strict compliance with financial institution standards, regulations, and laws.
Deepened customer relationships through knowledgeable support for day-to-day banking needs. Increased revenue by cross-selling customers on different bank products and services. Identified suspected fraud based on behavioral and transaction markers.
Retained and acquired customers by delivering exceptional service with a friendly approach. Kept accurate drawer counts with correct handling of cash transactions.
Balanced currency, coins, and checks in cash drawers at ends of shifts and calculated daily transactions using computers, calculators, and adding machines.
Prevented fraud by spotting suspicious behavior and identifying problematic transactions. Received checks and cash for deposits, verifying amounts and checking accuracy of deposit slips. Met customer needs consistently with knowledgeable and fast service.

Medical Receptionist

Exceeding Healthcare

11.2017 - 09.2019

Greeted and checked in patients, and collected personal, medical, and insurance information.
Coordinated patient schedules and maintained patient flow by communicating patient arrivals or delays.
Used EMR software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA and clinic.
Managed medical supply inventories; receive deliveries and organize supplies in stockrooms and exam rooms.
Answered all phone calls and direct callers to the correct department.
Scheduled patient appointments; checked patients in and out; processes patient paperwork.
Scanned insurance cards for each patient; verifies insurance eligibility.
Collected and posts patient co-pays.
Maintained patient accounts by obtaining, recording, and updating personal and financial information.
Checked patient accounts after each appointment, i.e. making sure all information is entered, follow up appointments are scheduled or placed on recall, authorizations are obtained, and insurance was verified.
Ensured patients that cancelled or did not show for their appointment are added to the recall list.
Trained employees and answers their questions.