Summary
Overview
Work History
Education
Skills
Timeline
Generic

Unique Woods

Fairfield,CA

Summary

Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Reliable Shift Leader with 2 years in retail industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.

Overview

4
4
years of professional experience

Work History

Shift Supervisor

CVS
01.2022 - 04.2024
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Prepared, calibrated, and monitored production levels to achieve targets.
  • Scheduled staff shifts to secure adequate coverage and productive workflows.
  • Enhanced team productivity by implementing efficient shift scheduling and task delegation.
  • Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
  • Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
  • Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
  • Coordinated with vendors regarding product deliveries, guaranteeing adequate supplies available for uninterrupted service provision.
  • Oversaw maintenance activities within the premises, coordinating with contractors when necessary for timely repairs and upkeep tasks completion.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
  • Assisted in budget planning and cost control measures, contributing to the overall financial success of the establishment.

Associate

Rue 21
05.2023 - 12.2023
  • Worked varied hours to meet seasonal and business needs.
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Provided product price information to customers.
  • Managed customer relations through communication and helpful interactions.
  • Trained and mentored junior staff on customer service strategies and techniques.
  • Identified customer needs and wants to enhance customer experiences and boost sales.
  • Maintained relationships with customers to maximize sales opportunities.
  • Created solutions for customers to satisfy specific needs, quality and budget.
  • Utilized customer feedback to improve product offerings.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Used in-store system to locate inventory and place special orders for customers.

Warehouse Associate

Jelly Belly Candy
06.2022 - 11.2022
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Checked packages and merchandise for damage and notified vendors.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Maintained warehouse accessibility and safety for customer traffic by discarding empty boxes and removing obstacles from aisles.
  • Confirmed accuracy, quality and quantity of materials received and listed on BOL.
  • Entered quantity received against purchase order in computer system.

Overnight Stocker

Walmart
08.2020 - 08.2022
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Inspected floor displays, noted missing items, and immediately replenished merchandise.
  • Scanned shelves and product cases to locate expired, outdated, and spoiled items.
  • Maintained neat, organized stockroom free of hazards.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.
  • Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
  • Helped team organize and conduct store-wide markdowns and clearance sales to move end-of season merchandise and make room for new stock.
  • Stocked shelves, racks and cases with new or transferred merchandise.
  • Stocked designated items on shelves, end caps and displays.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Marked stock with identification tags and labels to outline information such as storage locations.

Ice Cream Scooper

Gunther’s Ice Cream
03.2020 - 04.2021
  • Served customers with speed and detail orientation, keeping team running smoothly throughout service fluctuations.
  • Kept work area tidy and sanitary, promptly addressing spills, and other messes.
  • Operated cash register, taking payments and issuing customer receipts.
  • Maintained cleanliness and organization in establishment.
  • Carried out cash and card transactions quickly and thoughtfully.
  • Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
  • Demonstrated continuous knowledge of menu and service offerings, promotional products and new flavors.
  • Monitored amounts of each ice cream flavor and replaced when depleted.
  • Cleaned and maintained soft-serve ice cream and yogurt dispensing equipment.

Education

Diploma -

Florin High School
Sacramento, CA
05.2019

Skills

  • Schedule Oversight
  • Active Learning
  • Productivity Performance
  • Motivational Leadership
  • Business Development
  • Cash Register Operations
  • Contract Management
  • Annual Performance Reviews
  • Hospitality Management
  • Staff Scheduling
  • Inventory Control
  • Schedule Management
  • Customer-Oriented
  • Training and mentoring
  • Operations Management
  • Strategic Planning
  • Staff Management
  • Cash handling expertise

Timeline

Associate

Rue 21
05.2023 - 12.2023

Warehouse Associate

Jelly Belly Candy
06.2022 - 11.2022

Shift Supervisor

CVS
01.2022 - 04.2024

Overnight Stocker

Walmart
08.2020 - 08.2022

Ice Cream Scooper

Gunther’s Ice Cream
03.2020 - 04.2021

Diploma -

Florin High School

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Unique Woods