Hi, I’m
Unique Maritza Eaton
San Diego,CA
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Conscientious Healthcare professional offering over 4 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills.
Overview
14
years of professional experience
1
Certification
1
Certification
Work History
UCSD Neurology
Medical Assistant
11.2021 - Current
Job overview
- Obtained client medical history, medication information, symptoms and allergies.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Collected and documented patient medical information such as blood pressure and weight.
- Posted payments and charges to patient accounts and participated in billing processes.
- Assessed calls and inquiries to prioritize services based on medical emergencies.
- Protected patients' rights by maintaining confidentiality of medical, personal and financial information.
- Ordered prescription refills on behalf of existing office patients.
- Triaged patients in-person and via telephone to help optimize clinical resources.
- Cross-trained in front-office procedures to back up reception staff.
- Assisted Clinic Leads with managing inventory and restocking examination rooms and stations.
- Kept medical office supplies adequately stocked by anticipating inventory needs, placing orders and monitoring office equipment.
- Verified patient information by interviewing patient, recording medical history and confirming purpose of visit.
- Comforted patients by anticipating patients' anxieties, answering patients' questions and maintaining reception area.
- Ordered prescription refills on behalf of existing office patients.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Taught patients about medications, procedures and care plan instructions.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
Noll Chiropractor
Medical Assistant
05.2019 - 06.2020
Job overview
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Taught patients about medications, procedures and care plan instructions.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Prepared initial patient charts for admission.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
- Obtained all prescribed laboratory testing.
- Created new patient charts and scanned documentation before and after appointments into EHR system.
- Cross-trained in front-office procedures to back up reception staff.
Doctors Weight Loss Clinic
Medical Assistant
04.2017 - 04.2019
Job overview
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Taught patients about medications, procedures and care plan instructions.
- Obtained pre- and post-treatment vital signs and weight.
- Tested and recorded blood glucose levels.
- Prepared initial patient charts for admission.
Oceanside Urgent Care & Family Practice
Medical Assistant Extern
04.2017 - 07.2017
Job overview
- Obtained client medical history, medication information, symptoms and allergies.
- Collected histories, vitals and current complaints via patient interviews.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Welcomed patients and inquired about wellbeing since last treatment.
- Verified appropriate lab couriers picked up collected lab specimens.
- Collected and documented patient medical information such as blood pressure and weight.
- Prepared lab specimens for diagnostic evaluation.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Oriented and trained new staff on proper procedures and policies.
MetroPCS Corporate Store
Sales Manager
04.2016 - 04.2017
Job overview
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Improved sales processes to streamline customer acquisition and onboarding strategies.
- Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
- Organized promotional events and interacted with community to increase sales volume.
- Created effective strategies to target new markets after researching and analyzing competitor behavior.
MetroPCS Corporate Store
Sales Representative
04.2014 - 04.2016
Job overview
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
Papaya
Customer Service Associate
03.2012 - 03.2014
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Provided primary customer support to internal and external customers.
Advanced Call Center Technologies LLC
Call Center Representative
02.2011 - 02.2012
Job overview
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Resolved concerns with products or services to help with retention and drive sales.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered prompt service to prioritize customer needs.
Jack In The Box
Customer Service Representative
01.2007 - 01.2011
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
Education
Pima Medical InstituteSan Marcos, CA
Medical Assistant Certificate
08.2017
Brookshire International AcademySan Diego, CA
High School Diploma
08.2014
Skills
- Routine Laboratory Testing
- Operating EKG Equipment
- Wound Care
- Transcription and Dictation
- Coordinating Drug Refills
- X-Ray Processing
- Cleaning and Organizing
- Updating Medical Records
- Treatment Room Preparation
- Examination Preparation
- Problem Anticipation and Resolution
- Patient Relations
- Blood and Tissue Collection
- Inventory and Supply Management
- Pulse Oximetry
- Monitoring Patient Progress
- HIPAA Compliance
- Medical Assistance
- Height and Weight Measurement
- Medical Histories and Vital Statistics
- Charting Expertise
- EMR Systems
- Advanced Anatomy Knowledge
- Professional Bedside Manner
- Proper Sterilization Techniques
- Medical Procedures Understanding
- Vitals Collection and Documentation
- Explaining Instructions
- Administering Vaccines
- Performing EKGs
- Remote Video Conferencing
- Vision and Hearing Tests
- Patient Preparation and Assistance
- Referral Verification
- Standards Compliance
- Lab Specimens and Collections
- Family Medicine
- Phlebotomy Functions
- Patient History Documentation
- HCPCS Training
- Hazardous Waste and Disposal
- Taking Vital Signs
- Sharps Disposal
Certification
Customer Service certified.
Timeline
Medical Assistant
UCSD Neurology
11.2021 - Current
Medical Assistant
Noll Chiropractor
05.2019 - 06.2020
Medical Assistant
Doctors Weight Loss Clinic
04.2017 - 04.2019
Medical Assistant Extern
Oceanside Urgent Care & Family Practice
04.2017 - 07.2017
Sales Manager
MetroPCS Corporate Store
04.2016 - 04.2017
Sales Representative
MetroPCS Corporate Store
04.2014 - 04.2016
Customer Service Associate
Papaya
03.2012 - 03.2014
Call Center Representative
Advanced Call Center Technologies LLC
02.2011 - 02.2012
Customer Service Representative
Jack In The Box
01.2007 - 01.2011
Pima Medical Institute
Medical Assistant Certificate
Brookshire International Academy
High School Diploma
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