Unisa Bangura
Concord,NH
Summary
.Client-focused and diligent individual offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients, staff and business audiences. Quick-learning with excellent multi-tasking skills. Commended for innovation and creative problem-solving to address business challenges. Demonstrats leadership and problem-solving skills in dynamic environments.
Overview
15
15
years of professional experience
Work History
Site Supervisor
My Turn
11.2018 - 03.2023
- Trained new team members on site policies and procedures.
- Maintained records and logs of work performed and materials and equipment used.
- Worked with personnel and managers to meet strict timelines.
- Oversaw personnel safety and efforts at work site.
- Developed work schedules for team members to maximize shift coverage.
- Implemented best practices and safe operating procedures.
- Enhanced site safety by implementing strict safety protocols and conducting regular inspections.
- Provided clear communication to team members regarding goals, expectations, and individual responsibilities within the project scope.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Guided employees and contractors in task completion, offering assistance to meet tight deadlines.
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
- Improved employee morale through consistent leadership support, fostering a positive working environment conducive to productivity.
- Resolved issues among team members to keep employees on task.
- Maintained strong client relationships, providing regular updates on project progress and addressing any concerns promptly.
- Provided onsite training to help develop employee skills.
- Achieved high levels of client satisfaction through meticulous attention to detail and proactive communication.
- Addressed and resolved onsite conflicts swiftly, maintaining positive and productive work environment.
- Facilitated training programs for new hires, enhancing team skill sets and performance.
- Developed comprehensive project schedules to optimize resources and minimize downtime.
- Improved team morale and productivity with regular feedback sessions and recognition of achievements.
- Prepared and submitted reports on job progress and safety conditions to upper management.
Warehouse/Delivery Supervisor
Lowes Home Improvment
05.2008 - 09.2017
- Mentored new delivery team members, providing guidance on best practices and company policies.
- Increased delivery efficiency by streamlining route planning and prioritizing customer needs.
- Created detailed reports on team performance metrics, highlighting successes and addressing areas for improvement.
- Maintained accurate logs of deliveries and trips, proving details to manager at end of shifts.
- Optimized vehicle maintenance schedules to ensure minimal downtime and increased reliability.
- Analyzed delivery data to identify trends and areas for improvement, implementing changes accordingly.
- Collaborated with warehouse staff to coordinate efficient loading and unloading processes.
- Created rigorous and comprehensive quality assurance programs to provide timely and quality-based customer solutions and implementations.
- Streamlined inventory management processes, reducing discrepancies between physical stock and system records.
- Implemented safety protocols for drivers, resulting in a decrease in accidents and injuries.
- Originated and implemented operational processes and procedures, amplifying productivity.
- Examined cargo and freight shipments to check goods' condition.
- Built working relationships with clients to foster loyalty and encourage repeat business.
- Entered shipping information into computer system and estimated freight and postal rates.
- Coordinated consistent on-time deliveries of damage-free goods.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Resolved conflicts within the team promptly professionally ensuring continued productivity harmony among colleagues.
- Conducted regular performance evaluations for team members, offering constructive feedback aimed at professional growth.
- Reduced late deliveries by closely monitoring driver schedules and adjusting routes as needed.
- Observed and tracked consignments to verify timely deliveries and accurate invoicing.
- Coordinated delivery of contracted solutions at program level and in full accordance with outlined cost, scheduling and quality terms.
Education
No Degree - Business Management
New Hampshire Technical Insitute
Concord05-2005
High School Diploma -
Transit Tech High School
Brooklyn, NY06-2002
Skills
- Staff management
- Team leadership
- Worker supervision
- Attention to detail
- Decision-making
- Employee management
- Employee motivation
Accomplishments
- Won Manager of The Year in 2013, 2014, & 2016 for Lowe's Home Improvement.
- Graduated over 100 students from Franklin High School from my program from 2018- 2023.
- Put over 100 students in college or trade school during my tenure with my program
- Award instructor and program of the year in 2020
Timeline
Site Supervisor
My Turn
11.2018 - 03.2023
Warehouse/Delivery Supervisor
Lowes Home Improvment
05.2008 - 09.2017
No Degree - Business Management
New Hampshire Technical Insitute
High School Diploma -
Transit Tech High School
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