Unisha Maskey

• Increased B2B market share in Southern California by leading a high-performing inside sales team of 10.
• Coordinated sales strategies that aligned with company objectives and addressed client needs.
• Trained and mentored new hires to support succession planning and enhance staff development.
• Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
• Built lasting relationships with clients through outstanding customer service interactions.

• Supervised team of 10 to 15, generating qualified leads and facilitating pipeline conversion.
• Designed and implemented internal SOPs, achieving 95% staff retention rate.
• Delivered hybrid training programs to enhance team skills and readiness.
• Organized and led staff meetings to share progress, establish goals, and provide additional resources to keep team members on target.
• Reviewed daily metrics of account executives to evaluate strengths and weaknesses.

• Oversaw management of 500+ client accounts in Nevada and California to drive revenue growth.
• Earned weekly Sales Awards for outstanding performance and dedication to customer service.
• Provided mentorship to new hires, fostering development of effective sales strategies.
• Collaborated with peers to enhance client engagement through strategic initiatives.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.

• Directed in-store birthday events with 3–5 team members, ensuring seamless customer experiences.
• Performed closing procedures and register reconciliation.
• Trained, coached, and mentored new sales associates for maximum performance.
• Used POS system to process sales, returns, online orders, and gift card activations.

• Assisted faculty research initiatives and performed data analysis within Arts and Business Department.
• Completed administrative and research duties per professor request.
• Recorded data and maintained source documentation following good documentation practices.

- Conduct interviews with refugees to evaluate their resettlement needs and prepare Resettlement Registration Forms (RRFs) for submission to resettlement countries.
- Create concise and well-drafted RRFs, aiming to produce a minimum number per week, as well as drafting other reports and correspondence as needed.
- Oversee resettlement cases by monitoring their progress and providing guidance to field offices.
- Ensure adherence to UNHCR resettlement policies, guidelines, and procedures.
- Liaise with various stakeholders, including government officials, embassy staff, and partner organizations.
- Contribute to comprehensive protection and solutions strategies for refugees.
- Maintain accurate records, statistics, and reports related to resettlement activities.
- Perform additional tasks as required, including assisting with training activities, identifying potential resettlement cases, and addressing fraud prevention.