Cynthia Rodriquez
Operations Hub Supervisor
DENVER,CO
Summary
Focused on the mission, it takes teamwork to make the dream work!
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
Professional with strong background in operations management. Skilled in optimizing workflows, improving efficiency, and leading high-performing teams. Known for effective problem-solving and adaptability in dynamic environments. Strong focus on team collaboration and achieving measurable results. Proficient in inventory management, process improvement, and staff training.
Diligent [Desired Position] with solid background in overseeing daily operations and ensuring process efficiency. Proven track record of optimizing workflows and enhancing team performance to achieve company objectives. Demonstrated leadership in managing cross-functional teams and implementing strategic improvements.
Operations professional with deep understanding of process optimization and team management. Known for driving operational excellence and consistently meeting organizational goals. Highly reliable, adaptable, and committed to fostering collaborative work environment. Skilled in resource allocation and performance monitoring.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
18
18
years of professional experience
1
1
Language
Work History
Operations Supervisor
United Ground Express
Denver, CO
08.2024 - Current
- Oversees a team to ensure efficient and safe airport operations by managing daily assignments, maintaining compliance with standards, and providing coaching to staff. Key duties include monitoring safety procedures, directing employee tasks, ensuring proper staffing levels, resolving operational issues, and fostering a positive work environment. The role requires strong communication, decision-making, and a calm demeanor during high-pressure situations
- Team Leadership: Coach and direct station personnel to achieve performance goals, motivate them, and promote a positive and collaborative work environment.
- Operational Oversight: Schedule work assignments, monitor daily operations, and make independent decisions to ensure proper staffing and efficient service delivery.
- Safety & Compliance: Ensure all employees adhere to safety policies and operational standards set by United Ground Express, United Airlines, and regulatory bodies.
- Issue Resolution: Address customer service issues, report incidents and injuries, and handle employee inquiries in a timely manner.
- Performance Management: Set and monitor performance standards, conduct training, and provide coaching for corrections and improvements.
- Reporting: Complete daily reports thoroughly and accurately and analyze data to identify trends.
- Leadership & Communication: Possess strong verbal and written communication skills, leadership ability, and the skill to motivate and coach others.
- Problem-Solving: Demonstrate excellent problem-solving and analytical thinking skills to address challenges effectively.
- Situational Awareness: Maintain a calm and professional demeanor during high-volume periods or irregular operations.
- Adaptability: Be flexible to work various shifts, including nights, weekends, and holidays, within a 24/7 operation.
- Detail-Oriented: Possess the ability to be detail-oriented and perform multiple tasks simultaneously.
- Technical Skills: Intermediate proficiency in MS Office applications.
- A fast-paced, dynamic operational environment
Sterile Processing Technician
Aspire/SAMMC
San Antonio, TX
08.2018 - 03.2021
- Experienced in Level 1 Trauma Center, the largest DOD FACILITY with 450 beds.
- Decontaminates and sterilizes instruments, medical supplies and equipment, and assembles, wraps and sterilizes trays of instruments.
- Follows proper Standard and Precautions while in decontamination and sterilization areas.
- Monitors biological and chemical wash solution to ensure quality and consistency for decontamination of instruments and medical equipment.
- Sorts mismatched sets of instruments, trays, and medical equipment and makes them available to sterile processing customers in a timely manner.
- Restocks, labels, and maintains inventory, submits requisitions, collects and distributes instruments, trays, crash carts, and facility medical equipment.
- Performs environmental maintenance duties and assists in maintaining inventory levels in sterile processing, the operating room, and in equipment storage areas.
- Verifies that equipment functions properly, requisitions for equipment maintenance, repair or replacement, and removes defective equipment.
- Maintains a clean work area
- Assists with maintaining established departmental policies and procedures, objectives, and quality improvement, safety, and environmental and infection control standards.
- Communicates appropriately using good interpersonal skills.
Operating Room Technician
Aesthetic Enhancement
San Antonio, TX
10.2016 - 03.2017
- Assisted Dr Gary P Lawton in cosmetic surgery as a Surgical Technician.
- Preparation of the operating room ensuring a sterile and sanitary environment for patient/doctor welfare.
- Ensuring all necessary supplies/surgical instruments are sterile and ready for operation.
- Accounting for all necessary instruments, to ensure items used during surgery aren’t misplaced.
- Accommodated doctors during operation with additional assistance to allow for smoother procedures.
- Delivering the patient to recovery
- Cleaning up the operating room after surgery
- Responsible for enforcing operating room procedures and standards such as:
- A. Maintain a record of items and inventory items before and after a surgery is performed
- B. Maintaining a sterile field
- C. Draping patient
- D. Transporting patient
- E. Skin preparation of patient
- F. Positioning patient
- G. Circulating in Operating Room
- H. Scrubbing in Operating Room
- I. Collecting Specimen
- J. Maintaining Specimen
- K. Applying dressing
United States Army Reserve
Fort Sam Houston, TX
01.2008 - 06.2015
- US Army Active Duty
- Deployed with U.S. NAVAL SHIP-FSD Hospital Ship (USNS Mercy) - Aug 2010 to SEP 2010
- Open Sea Deployment duty locations include Timor-Leste, Guam and various smaller outer islands.
- Responsible for supervision of the use and security of equipment and supplies valued above $3 Million.
- Conducted planning, briefing, and executing operations in support of critical missions.
- Maintain and improve proficiency with equipment and procedures.
- Responsible for enforcing operating room procedures and standards such as:
- L. Maintain a record of items and inventory items before and after a surgery is performed
- M. Maintaining a sterile field
- N. Draping patient
- O. Transporting patient
- P. Skin preparation of patient
- Q. Positioning patient
- R. Circulating in Operating Room
- S. Scrubbing in Operating Room
- T. Collecting Specimen
- U. Maintaining Specimen
- V. Applying dressing
Gas Attendant/Cashier
AAFES
Fort Meade, MD
08.2013 - 04.2014
- Responsibilities Included:
- A. Customer service
- B. Money Handling
- C. Food handling
- D. stocking
- E. Sold liquor and tobacco
- F. check for proper identification card
- G. put gas at the correct pump
- H. Accomplishments
- I. I had customers in and out very quickly so kept the store going!
Sales Associate/Customer Service
Aeropostale
Anne Arundel County, MD
06.2013 - 09.2013
- Key customer service duties a sales associate performs include greeting customers, ringing up purchases, providing customer assistance, and offering product knowledge.
- Sales associates must maintain an up-to-date knowledge of deals and promotions offered at Aeropostale.
- I also would be folding clothes and doing redesigns with the floor layout; they change about every week.
- Customers, working the cash register, after closing cleaning, and locking up.
- Paying attention to detail to minimize shortages.
Department Manager/Customer Service
Walmart
San Antonio, TX
08.2009 - 04.2010
- Ensuring that associates are appropriately trained in current procedures
- Fostering a positive work environment by leading by example
- Working to resolve customer care complaints
- Growing department sales and meeting performance goals
- Conducting interviews to meet staffing demands for your area
Administration Assistant
United States Army Reserve
Camp Bullis, TX
05.2009 - 04.2010
- Responsibilities included:
- A. Providing advice to supported soldiers regarding personnel/pay matters.
- B. Train others on the use of automated systems.
- C. Research and analyze a variety of information sources for personnel requirements.
- D. Resolved pay issues.
- E. Process, audit and edit complex pay actions.
- F. Review military pay account transactions and reports.
- G. Create, update and delete data in a variety of files.
- H. Assure files and records are established and maintained pertaining to personnel, finance and administrative activities.
- I. Provide technical advice.
- J. Develop reports of rejects, trends and statistical material.
- K. Control and monitor suspense files, correspondence files, etc.
- L. Assist on all human resource support matters.
- M. Oversight of all strength management and strength distribution actions
- N. Responsible for the readiness, health and welfare of all Soldiers.
- O. Postal and personnel accountability support
- P. Maintain emergency notification data.
Administrative Assistant/Assisting S-1(Admin)
807th Medical Command
Fort Sam Houston, TX
01.2008 - 04.2010
- Responsibilities included:
- A. Advised soldiers regarding personal/financial matters.
- B. Trained others on the use of automated systems.
- C. Researched and analyzed a variety of information sources for personnel requirements.
- D. Resolved pay issues.
- E. Processed, audited and edited complex pay actions.
- F. Reviewed military pay account transactions and reports.
- G. Created, updated and deleted data in a variety of files.
- H. Assured files and records were established and maintained pertaining to personnel, finance and administrative activities.
- I. Provided technical advice.
- J. Developed reports of rejects, trends and statistical material.
- K. Controlled and monitored suspense files, correspondence files, etc.
- L. Responsible for crucial document preparation, retention, and retrieval.
- M. Ensured unit preparedness and readiness for Deployment.
- N. Instructed soldiers on information, policies and procedures.
- O. In-process soldiers into unit.
- P. Maintained office calendar and appointment scheduling.
- Q. Prepared SGLI, LVNS, DD93, 1380, 1156 and important personal documents in support of daily unit functions.
- R. Assisted soldiers' application preparation for Tuition Assistance and other service member connected benefits.
- S. Conducted important policy mandated drills, tasks and training in accordance with U.S. Army regulations and operating standards.
Military Surgical Technician
United States Army Active Duty
Tripler Army Medical Center, HI
05.2007 - 12.2007
- Preparation of the operating room ensuring a sterile and sanitary environment for patient/doctor welfare.
- Ensuring all necessary supplies/surgical instruments are sterile and ready for operation.
- Accounting for all necessary instruments, to ensure items used during surgery aren’t misplaced.
- Accommodated doctors during operation with additional assistance to allow for smoother procedures.
- Delivering the patient to recovery.
- Cleaning up the operating room after surgery.
Education
Anne Arundel Community College
Hanover, MD01.2012
undefined
Operating Room Technician Phase II in Medical Army Council
Tripler Army Medical Center, HI12.2007
undefined
Operating Room Technician Phase I in Medical Army Council
Fort Sam Houston, TX08.2007
undefined
Basic Combat Training in Survival Skills, C Co Med Bn
Fort Leanord Wood, MO05.2007
Skills
Bilingual Spanish – 30 years
Customer Service - 10 years
Monetary Resources- 15 years
Basic life support certified - 10 years
Hospitality services- 15 years
Sterile Processing- 10 years
Hospital Experience- 8 years
Data Entry - 7 years
Medical Terminology- 8 years
Operations management
Customer relations
Performance monitoring
Staff supervision
Safety oversight
Compliance management
Quality assurance
Root-cause analysis
Employee development
Customer relationship development
Customer relationship management
Team Training
Task delegation
Risk management
Management
Delegation
Human resources
Operational planning
Incident reporting
Employee engagement
Productivity management
Decision-making
Problem-solving abilities
Leadership development
Excellent communication
Multitasking Abilities
Adaptability
Administration and operations
Adaptability and flexibility
Problem-solving aptitude
Performance management
Microsoft office
Interpersonal skills
Team leadership
Teamwork and collaboration
Handling complaints
Customer service
Attention to detail
Effective communication
Employee supervision
Professionalism
Time management abilities
Self motivation
Task prioritization
Goal setting
Policy and procedure modification
Performance improvement
Organizational skills
Written communication
Multitasking
Multitasking and organization
Coaching and mentoring
Continuous improvement
Active listening
Analytical thinking
Staff training
Phone and email etiquette
Documentation and recordkeeping
Policy implementation
Reliability
Additional Information
- English/Spanish Bilingual (Speak, Read, and Write English and Spanish)
- Secret Security Clearance (Currently In-Active)
- Experienced professional in security fundamentals including processing and protecting sensitive information.
- Proficient with Classified and Unclassified US Government systems and programs
- Responsibly held a Government Travel Card for official expenses.
- Responsible for sensitive information and equipment worth over $3 million.
- Experienced Military Operating Room Technician (MOS 68D)
- Responsible for following critical procedures in life threatening situations.
- Managed over 300 reserve soldiers in preparation leading up for deployment in support of international welfare and operations during conflict.
- Knowledgeable in basic Microsoft and Apple programs and applications, web and pc based.
- Essential finance skills include budgeting, financial analysis, problem-solving, risk assessment and financial planning. Leading to improved financial decision-making and a better understanding of the economic landscape.
Bilingual
Fluently in spanish
Timeline
Operations Supervisor
United Ground Express
08.2024 - Current
Sterile Processing Technician
Aspire/SAMMC
08.2018 - 03.2021
Operating Room Technician
Aesthetic Enhancement
10.2016 - 03.2017
Gas Attendant/Cashier
AAFES
08.2013 - 04.2014
Sales Associate/Customer Service
Aeropostale
06.2013 - 09.2013
Department Manager/Customer Service
Walmart
08.2009 - 04.2010
Administration Assistant
United States Army Reserve
05.2009 - 04.2010
United States Army Reserve
01.2008 - 06.2015
Administrative Assistant/Assisting S-1(Admin)
807th Medical Command
01.2008 - 04.2010
Military Surgical Technician
United States Army Active Duty
05.2007 - 12.2007
undefined
Operating Room Technician Phase II in Medical Army Council
undefined
Operating Room Technician Phase I in Medical Army Council
undefined
Basic Combat Training in Survival Skills, C Co Med Bn
Anne Arundel Community College