Sales, Closer, and F & I
Jeep, GMC, Cadillac, Infiniti, and Nissan
Oxnard, CA
- Managed a team of 10 sales professionals, providing guidance and training.
- Increased profitability and revenue by generating new sales.
- Prioritized and organized tasks to efficiently accomplish sales goals.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Understood and followed oral and written directions.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Collaborated with others to discuss new opportunities.
- Developed effective sales strategies to maximize revenue from finance and insurance products.
- Maintained strong relationships with lending institutions, negotiating competitive financing terms.
- Conducted thorough credit checks and analyzed customer financial information for loan approvals.
- Handled and submitted all required client, dealer, and lender paperwork.
- Negotiated contracts with customers to reach mutually beneficial agreements.
- Packaged and processed insurance and DMV paperwork.
- Implemented financing and insurance programs aligned with dealership goals and customer needs
- Offered a range of insurance products, including extended warranties, gap insurance, and credit life insurance.
- Identified customer needs and provided tailored solutions.
- Developed relationships with customers to ensure satisfaction and repeat business.
- Gathered data on competitive products, prices, services, and delivery schedules.
- Conducted market research to identify industry trends and customer preferences.
- Drafted proposals for prospective clients outlining terms of sale.
- Presented clean and sanitized vehicle to customers for utmost satisfaction.
- Generated sales reports detailing performance against targets.
- Utilized CRM software to track leads and manage client accounts.
- Responded promptly to customer inquiries via phone or email.
- Provided product demonstrations in person or through webinars.
- Assisted customers with technical support issues related to products purchased.
- Followed up with existing customers to maintain relationships and solicit feedback.
- Analyzed sales figures regularly to determine areas of improvement.
- Monitored competitor activity in the marketplace and reported findings.
- Performed regular inventory checks of merchandise available for sale.
- Ensured compliance with company policies regarding sales transactions.
- Recommended process improvements within the sales department.
- Developed key customer relationships to increase sales.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Reduced process lags by training employees on best practices and protocols.
- Recruited, hired and trained new hires to optimize profitability.
- Drove sales and services by meeting with customers using strategic and organized approach.
- Recognized security risks to properly handle situations.
- Reset store displays for special events and seasonal merchandise changes.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
