Charles Walker II
Detroit,MI
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
19
19
years of professional experience
Work History
Customer Service Supervisor
Delta Air Lines, Inc
11.2014 - Current
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Strengthened client relationships through regular communication and proactive problem-solving approaches.
- Delivered actionable insights to clients with comprehensive reports, leading to improved business strategies.
Claims Representative
Blue Care Network Of Michigan
10.2019 - 10.2021
- Reduced claims processing time by implementing efficient analytical techniques and strategies.
- Managed high-volume caseloads, prioritizing tasks to ensure timely completion of all claims.
- Maintained compliance with industry regulations and company policies while managing sensitive client information and records.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
Stock Associate
Meijer
06.2013 - 11.2014
- Answered customer questions and provided detailed product information.
- Maintained effective team member communication.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return
- Performed inventory control, such sa counting, and stocking merchandise.
Store Manager
Save A Lot
05.2005 - 01.2013
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Performed statistical analyses ot gather data for operational and forecast team needs.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Education
BBA -
Eastern Michigan University
Ypsilanti, MI06.2017
Skills
- Report Generation
- Workflow Analysis
- Performance Evaluations
- Problem-Solving
- Documentation And Reporting
- Coverage Determination
- Policy Knowledge
Skills
- Strategic Planning
- Quality Standards
- Process Improvement
- Incident Reporting
- Statistic Analysis
- Risk Analysis
Timeline
Claims Representative
Blue Care Network Of Michigan
10.2019 - 10.2021
Customer Service Supervisor
Delta Air Lines, Inc
11.2014 - Current
Stock Associate
Meijer
06.2013 - 11.2014
Store Manager
Save A Lot
05.2005 - 01.2013
BBA -
Eastern Michigan University