Unnette Harvey
Marietta,GA
Summary
Dedicated customer service/secretarial professional/cabin agent with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Ground Safety Auditor
Delta Air Lines
04.2023 - Current
- Conducted safety training and education to employees to increase awareness of safety hazards and empower employees to work safely.
- Inspected worksites, practices, and gear for compliance with established safety standards.
- Conducted regular safety inspections and audits to identify potential hazards and prevent accidents and injuries.
- Recognized, documented, and advised on removal of hazards.
- Collaborated with other departments to integrate safety in all aspects of organization.
- Liaised with management and employees enable smooth communication regarding safety procedures.
Airport Personal Assistant (APA)
Delta Airlines
08.2022 - 04.2023
- Assist passengers with a smile and friendly face through arrival and check-in processes; including support for passengers with special needing wheelchair assistance.
- Handle all aspects of ticketing and check-in by operating a computerized system. boarding, baggage service, reservations and resolving related complaints and problems.
- Direct passengers through Customs, Immigration and Quarantine.
- Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags are made available for loading upon departure and delivery to passengers upon arrival.
- Operate equipment to include the jet way, computer keyboards, and carrier-specific reservations/ticketing software.
- Push wheelchairs with wheelchair-bound airline passengers through all areas of the airport including terminal and gate areas.
- Preforms other related duties as assigned within the appropriate skill and experience capabilities expected for this position.
CABIN SERVICE AGENT
DELTA AIRLINES
04.2022 - 04.2023
- Safely clean, sanitize, and provision aircraft cabin including all cabin seating areas, galleys, lavatories, crew rest areas, and cockpits.
- Lift and carry cleaning equipment and cleaning supplies required for servicing aircraft.
- Perform aircraft security inspections in accordance with current safety and security procedures and regulatory requirements.
- Safely drive and operate ground equipment such as cargo vans, trucks, and high-lift trucks in areas of congestion.
- Repeatedly bend and lift to clean and/or search all required areas
- Operate electronic devices and computers to ensure aircraft are cleaned and searched pursuant to the required standards.
- Practice safety-conscious behaviors in all operational processes and procedures.
UNIT SECRETARY
KAISER PERMANENTE
11.2017 - 04.2022
- Organized paperwork such as charts and reports for office and patient needs.
- Enhanced office efficiency by handling 70+ callers per day.
- Completed skilled administrative work to support all office staff and operational requirements.
- Completed and filed financial documentation for accounting purposes.
- Monitored inventory levels and advised management of need for replenishment.
- Managed incoming calls and directed to appropriate department.
- Developed training protocols for new unit secretaries.
- Provided information for patient admissions and discharges to foster timely processing.
- Executed administrative duties to facilitate unit tasks and meet team goals.
- Drafted unit correspondence, including memos, emails and department updates.
- Answered phone calls and messages
- Kept detailed records of office inventories and placed orders for more supplies.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Manage master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
UNIT CLERK
RIVERSIDE COUNTY REGIONAL MEDICAL CENTER
01.2012 - 06.2016
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Responded to and resolved diverse patient issues with speedy and knowledgeable assistance.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
- Coordinated diagnostic tests, including collection of samples and transportation to scanning rooms.
- Arranged discharges and patient transportations.
- Answered multi-line telephone system, provided information and directed calls.
- Obtained and organized medical records for office visits and scheduled labs.
- Prepared admissions charts and scanned records.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Provided clerical support to company employees by copying, faxing and filing documents.
OFFICE ASSISTANT II
RIVERSIDE COUNTY REGIONAL MEDICAL CENTER
01.2009 - 01.2012
- Kept business, customer and financial records current and accurate to stay on top of changing information and avoid lost data.
- Worked with upper management to complete complex projects on tight budgets within specific timelines.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using Microsoft Excel and Microsoft Word.
- Executed record filing system to improve document organization and management.
- Organized, stored and retrieved files to enhance daily operations and support customer needs.
Education
Los Angeles Southwest College
Los Angeles, CALONG BEACH CITY COLLEGE
Long Beach, CAHigh School Diploma -
LONG BEACH POLYTECHNIC HIGH SCHOOL
Long Beach, CA06.2000
Skills
- HIPAA Trained and Certified
- Excellent in customer/patient care
- Processes transfers and discharges
- Filing and Faxing miscellaneous
documents
- Answer and routes internal and external
multiple line telephone calls
- Initiates downtime procedures when
necessary
- Orders materials and supplies
- Maintains high-volume environments
Certification
- Acute Care certification
- Medical/Surgical Asepsis
- Anatomy and Physiology
- Vital Signs
- First Aid
- BLS Certified
- Medical Safety
- Medical Terminology and Charting
Timeline
Ground Safety Auditor
Delta Air Lines
04.2023 - Current
Airport Personal Assistant (APA)
Delta Airlines
08.2022 - 04.2023
CABIN SERVICE AGENT
DELTA AIRLINES
04.2022 - 04.2023
UNIT SECRETARY
KAISER PERMANENTE
11.2017 - 04.2022
UNIT CLERK
RIVERSIDE COUNTY REGIONAL MEDICAL CENTER
01.2012 - 06.2016
OFFICE ASSISTANT II
RIVERSIDE COUNTY REGIONAL MEDICAL CENTER
01.2009 - 01.2012
Los Angeles Southwest College
LONG BEACH CITY COLLEGE
High School Diploma -
LONG BEACH POLYTECHNIC HIGH SCHOOL
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