Eric Mutiva
Lewisville
Summary
Results driven Operations Manager dedicated to high levels of customer satisfaction and meeting business goals. Driven and reliable, knowledge in organization and leadership/training, seeking a lead role with opportunities for further growth.
Overview
11
11
years of professional experience
Work History
Operations Manager
Gap
09.2023 - Current
- Recruit, hire and develop highly productive Brand Associate and Expert teams.
- Ensure consistent execution of standard operating procedures.
- Implement action plans to maximize efficiencies and productivity.
- Perform Service Leader duties.
- Support strategies and processes to drive store sales and deliver results through a customer centric mindset.
- Ensure all compliance standards are met.
Operations/Service Manager
Burlington
09.2021 - 09.2023
- Manage the Customer Service and Cashier teams, driving compliance to company policies and standards, safekeeping of company funds and property, asset protection, sales, and record keeping procedures.
- Provide guidance to the Customer Service Supervisors to ensure they are meeting customer service expectations and there is smooth customer flow at the registers.
- Manage the overall execution of operations and receiving procedures, including the stockroom process.
- Monitor the receiving process, transfers, debits, damages, and charge-backs and partners with the Receiving Supervisor to maintain the accuracy of inventory.
- Provide guidance to the backroom associates to properly flow merchandise from the stockroom.
- Support in recruiting, training and hiring qualified applicants to better equip the store in filling open positions.
- Assist in scheduling and maintain integrity in all scheduling functions.
Merchandise Lead
Sam’s Club
06.2020 - 10.2021
- Assist the Management Team with the supervision of associates in assigned area of responsibility by assigning duties to associates, communicating goals and feedback, providing direction and guidance to associates as well as training associates on processes and procedures.
- Ensure maintenance of the sales floor and merchandise presentation in accordance with company policies and procedures.
- Develop, communicate, and implement the processes and practices to meet business needs by collaborating with managers, co-workers, customers, and other business partners; analyzing and applying information from multiple sources; monitoring progress and results; and identifying and addressing improvement opportunities.
Assistant Store Manager
Marshall’s
02.2015 - 10.2019
- Help Store Manager plan and execute ideas with Merchandising, Customer Service, Human Resources and Operations to drive a high volume building.
- Hire, Train and develop effective teams.
- Oversee and monitor Company provided store level programs to ensure 100% implementation and completion.
- Manage and lead daily activities in the Backroom, Front-End and Sales floor.
- Work with peers to create ideas and provide plans to help drive profitable sales.
Education
High School Diploma -
Teaneck High School
Teaneck, NJ06.2000
Bachelor’s - Psychology
University of Bridgeport
Bridgeport, CT03.2004
Skills
- Customer Service and Driving Profitable Sales
- Monitoring, Coordinating and Motivating
- Instructing and Actively Learning
- Human Resources and Personnel Management
- Building Informal and Influential Networks
- Installation and Troubleshooting
- Hiring, training and developing associates
- Office and email efficient
- Sales analytics
- Managing and leading associates
- Installation and troubleshooting
Languages
Spanish
Professional Working
Swahili
Native or Bilingual
Timeline
Operations Manager
Gap
09.2023 - Current
Operations/Service Manager
Burlington
09.2021 - 09.2023
Merchandise Lead
Sam’s Club
06.2020 - 10.2021
Assistant Store Manager
Marshall’s
02.2015 - 10.2019
Bachelor’s - Psychology
University of Bridgeport
High School Diploma -
Teaneck High School