Unyque Dixon
Burbank,IL
Summary
- High-energy Manager with over 15 years of experience in successfully building and motivating dynamic teams and experience in various customer service environments; well-developed communication and assessment skills and proven leadership abilities.
- Works well independently or with a multidisciplinary team.
- Cultivates a company culture in which staff member feel comfortable voicing their questions and concerns
- Contributing new ideas that drive company growth.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Senior Benefits Consultant
Go Health
Chicago, IL
05.2021 - Current
- Executed retention calls to enhance client loyalty and engagement.
- Ensured adherence to training and licensing regulations.
- Advised clients on optimal life and health insurance policy selections.
Managing Agent
Acceptance Insurance
01.2018 - 11.2020
- Recruit and train new sales agents
- Market to build book of business
- Retention calls
- Set and achieve monthly sales goals for self and agent
- Answer questions and concerns of policyholders
- Explain coverages options to customers
- Sell a variety of insurance products to businesses and individuals
Shift Supervisor
CVS Pharmacy
Chicago, IL
01.2011 - 01.2018
- Oversee inventory control by checking and processing weekly warehouse delivery, housekeeping by assigning various duties to employees and ensuring they are completed, visual merchandising by setting plan-o-grams and ensuring product is placed and priced correctly, security, administration and compliance to company’s policies and procedures by making sure all employees follow company policies and holding them accountable if they don’t.
- Develop and manage customer relation to maximize service satisfaction
- Promote goodwill and generate repeat/referral business that contributes to sales growth.
- Monitored and solved any service issues by diffusing any possible situation through excellent customer service
Store Manager
Radio Shack
Frankfort, IL
01.2010 - 01.2011
- Managed day-to-day department performance of store
- Oversee sales, inventory control by ordering supplies and products, visual merchandising included but not limited to changing weekly sale signs and price tags, security, administration and compliance to company’s policies and procedures by setting weekly goals for all employees and ensuring goals are met. Developed and managed customer relation to maximize service satisfaction, promote goodwill and generate repeat/referral business that contributes to sales growth.
- Monitored and solved any service issues by diffusing any possible situation through excellent customer service
Assistant Store Manager
Blockbuster Video
Evergreen Park, IL
01.2003 - 01.2010
- Recruited, trained, developed and scheduled team of 10 associates
- Motivated staff to achieve performance goals and ensured productive department operations
- Developed and managed customer relations to maximize service satisfaction, promote goodwill
- Generated repeat/referral business that contributes to sales growth
- Monitored and solved any service issues
Education
Master of Business Administration - Healthcare Management
American InterContinental University
Schaumburg, IL01.2013
Skills
- Knowledgeable in computer word processing software and operating systems such as Windows, XP, and Vista
- Microsoft Office: Word, Excel, Power Point, Outlook
Certification
Licensed in P&C, Life and Health
Timeline
Senior Benefits Consultant
Go Health
05.2021 - Current
Managing Agent
Acceptance Insurance
01.2018 - 11.2020
Shift Supervisor
CVS Pharmacy
01.2011 - 01.2018
Store Manager
Radio Shack
01.2010 - 01.2011
Assistant Store Manager
Blockbuster Video
01.2003 - 01.2010
Master of Business Administration - Healthcare Management
American InterContinental University