Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Upalparna Konar

Austin,TX

Summary


Professional with strong background in coaching and team development. Adept at fostering collaboration and driving performance within diverse groups. Known for adaptability and reliability, consistently meeting evolving needs. Skilled in leadership, conflict resolution, and strategic planning to achieve optimal results. Recognized for effective communication and motivational skills that enhance team dynamics.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Team Coach (Senior Support Engineer 3)

Atlassian
11.2018 - Current
  • Managed business activities such as annual business planning, monthly and quarterly business reviews.
  • Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
  • Reduced ticket escalations by implementing knowledge base articles that addressed common client concerns.
  • Strengthened interdepartmental communication by facilitating cross-functional meetings to align objectives and streamline workflows.
  • Evaluated employee performance regularly, identifying areas for improvement and offering constructive feedback for personal growth.
  • Contributed to talent acquisition efforts by assisting in interviewing potential candidates, ensuring alignment with company values and desired skill sets for new hires.
  • Assessed individual strengths and weaknesses within the team, providing targeted coaching to enhance performance levels.
  • Contributed to talent acquisition efforts by interviewing potential candidates, ensuring alignment with company values and desired skill sets for new hires.
  • Enhanced customer experience by troubleshooting complex software issues.
  • Led team meetings to discuss progress, address concerns, and share best practices for continuous improvement.
  • Mentored junior support engineers, fostering a positive learning environment and promoting professional growth.
  • Managed multiple high-priority projects simultaneously, maintaining focus on quality and deadlines.
  • Improved team performance by implementing effective coaching strategies and setting clear goals.
  • Addressed underperformance issues promptly with corrective action plans designed to drive rapid improvement in targeted areas.
  • Boosted customer satisfaction ratings through consistent delivery of high-quality service by well-trained staff members.

Senior Application Engineer

Synopsys
07.2016 - 09.2018
  • Drove continuous improvement by proactively identifying areas for process refinement and implementing new tools or techniques as needed.
  • Collaborated with cross-functional teams to design and implement innovative software solutions for client needs.
  • Managed the full software development lifecycle, ensuring timely delivery of high-quality products for clients.
  • Championed continued education among teammates by sharing industry trends and new technologies during team meetings or informal discussions.
  • Assisted sales teams in crafting compelling product demonstrations that showcased key features of custom-developed applications to prospective clients.
  • Improved application performance by identifying and resolving bottlenecks in software systems.
  • Actively participated in code reviews, promoting best practices and improving overall code quality across the team.
  • Evaluated third-party tools and libraries for potential integration into projects, ensuring optimal resource allocation for maximum benefit to the business.
  • Enhanced end-user experience by incorporating feedback into application design and functionality improvements.
  • Conducted thorough root cause analysis on reported issues, resulting in prompt resolution of critical bugs.

Systems Engineer

TCS
12.2010 - 01.2014
  • Improved system performance by identifying and resolving technical issues in a timely manner.
  • Completed software updates and assessed security patches for optimized computer use.
  • Evaluated new tools and technologies for possible integration into existing infrastructure environments.
  • Analyzed system requirements, developing tailored solutions that met or exceeded client expectations.
  • Coordinated with stakeholders throughout all stages of the project lifecycle from inception to completion.
  • Developed custom software solutions for various business needs, resulting in improved productivity.
  • Managed multiple vendor relationships, negotiating contracts to secure cost-effective hardware and software solutions.
  • Trained team members on new technologies and best practices, elevating overall skill set of department.
  • Designed and implemented robust backup strategies, safeguarding critical data against loss.

Education

Master of Science - Electrical Engineering

San Jose State University
San Jose, CA
12-2015

Bachelor of Technology - Electrical Engineering

West Bengal University of Technology
Durgapur
05-2010

Skills

  • Team engagement
  • Active listening
  • Verbal and written communication
  • Coaching techniques
  • Performance improvements
  • Collaboration skills
  • SQL
  • C#
  • Java
  • Networking

Accomplishments

  • Received numerous commendations from supervisors for team building, mentoring and leadership skills.
  • Rated Greatly exceeds consecutively for three years

Certification

Management Essentials : Harvard Business school

Timeline

Team Coach (Senior Support Engineer 3)

Atlassian
11.2018 - Current

Senior Application Engineer

Synopsys
07.2016 - 09.2018

Systems Engineer

TCS
12.2010 - 01.2014

Master of Science - Electrical Engineering

San Jose State University

Bachelor of Technology - Electrical Engineering

West Bengal University of Technology

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