UPANSHU RATAN
New Hill,NC
Summary
IT professional having 14+ years of experience in planning, managing, monitoring complex IT projects, business analysis in insurance value chain, product management for complex applications such as insurance policy admin implementation, SFDC based application to support call center executives and UI friendly web portal implementation for employees of group customers using different execution methodologies such as Waterfall, Agile.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Project Manager/ Business Analyst
Swift Solutions
04.2022 - Current
- Currently working as project manager for API integration and data mapping project to integrate multiple applications between government agencies
- Work as project manager to kick off the project, organize daily meetings, monitor project deliverables
- Create dashboard for senior management for transparency
- Document requirements by working with business owner
Senior Product Analyst
Cognizant Technology Sol
10.2021 - 04.2022
- Worked as project manager cum business system analyst to transform self- service portal used by employees of group customers to manage its policies/ claims.
- Worked a project manager to make sure the development is meeting the biz outcomes.
- Plan activities for optimized resource output. Identify and evaluate potential risks throughout SDLC.
- Work with Product owner to create stories, groom stories to get sign off from biz stakeholders.
- Resolving hurdles, raising flags for blockers with scrum master.
Product Manager
Cognizant Technologies Solutions
04.2021 - 10.2021
- Product Manager Cum business system analyst to transform self- service portal used by employees of group customers to manage its policies/ claims
- Worked a project manager to make sure the development is meeting the biz outcomes
- Plan activities for optimized resource output
- Identify and evaluate potential risks throughout SDLC
- Work with Product owner to create stories, groom stories to get sign off from biz stakeholders
- Resolving hurdles, raising flags for blockers with scrum master.
Business Solution Manager
Cognizant Technology Sol
07.2018 - 04.2021
- Worked as business solution manager to gather, analyze, formulate business requirements to implement SFDC based application for call center executives.
- Worked directly with call center SMEs to assess, prioritize and manage business requirements for P&C and Group Life products.
- Provide recommendations on the improving call center processes such as reducing AHT, ACW in line with customer strategy.
- Managed Offshore BSAs by planning, prioritizing, assigning, setting the expectation, reviewing the deliverables before sharing with clients.
- Coordinate Demo with business, story grooming session
Senior Business Analyst
Cognizant Technologies Solutions
04.2017 - 07.2018
- Worked as a senior business analyst to develop and implement dental, disability products in salesforce-based application for call center executives.
- Worked directly with call center SME to understand the call center operations to gather, analyze and document requirement, supporting development team, supporting quality assurance team for developing a centralized application for all customer care executives on SFDC platform
Senior Business Analyst
Cognizant Technologies Solutions
02.2013 - 03.2017
- Worked as senior business analyst in business development team to work RFI/ RFPs, competitive market research, manage client visits.
- Responding to RFPs by working closely with multiple teams across horizontals to prepare the solution as per requirements of the Client.
- Involved in preparing Strategic decks for Insurer capturing business/ IT Strategy around the globe.
Associate Consultant
Infosys Technologies
12.2011 - 01.2013
- Worked as a BSA, working with common SQL queries to find the errors in data displayed.
- Prepared Domain Training material for onsite and offsite team.
- Well acquainted with production support process and workflow involved from initiation to closure of ticket.
IT Engineer
CMC Limited
05.2009 - 12.2011
- Worked as business analyst in transforming existing legacy application into web driven PAS, insurance SME in proposal demo.
- Played various roles across the insurance value chain from requirements gathering to production support.
- Lead onsite BA team for requirement gathering & analysis for Motor and Fire LOB.
- The Project went Live within a life span of 9 months with nine products of motor line of business in 20 pilot offices. Co- Ordinated the Trainers Training Program for biz users.
Education
MBA - Insurance And Marketing
NIASOM
Pune, Maharashtra04.2009
Bachelor of Engineering - Electronics And Telecommunication
SMCET
Jaipur, Rajasthan05.2007
Skills
- Facilitation skills
- Oral and written
- Communication skills
- Call Center Operations
- Insurance Operations
- Requirements Gathering
- Product Owner
Certification
- SAFe Agilist 5.1 Certified from Scaled Agile Inc US
- FLMI Certified from LOMA US
- FIII Certified from III India Associate from CPCU US
- ARA Certified from LOMA US
- Dip CII Certified from CII London
Timeline
Project Manager/ Business Analyst
Swift Solutions
04.2022 - Current
Senior Product Analyst
Cognizant Technology Sol
10.2021 - 04.2022
Product Manager
Cognizant Technologies Solutions
04.2021 - 10.2021
Business Solution Manager
Cognizant Technology Sol
07.2018 - 04.2021
Senior Business Analyst
Cognizant Technologies Solutions
04.2017 - 07.2018
Senior Business Analyst
Cognizant Technologies Solutions
02.2013 - 03.2017
Associate Consultant
Infosys Technologies
12.2011 - 01.2013
IT Engineer
CMC Limited
05.2009 - 12.2011
MBA - Insurance And Marketing
NIASOM
Bachelor of Engineering - Electronics And Telecommunication
SMCET
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