Upashna Ram
Sacramento,CA
Summary
Experienced restaurant manager, warehouse worker, and independent contractor driver with expertise in customer service, picking and packing orders, and operational management. Skilled in time management, multitasking, and problem-solving, with a strong ability to adapt and contribute to team success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Delivery Driver Helper
Urgent Couriers
Auckland City, New Zealand
07.2023 - 05.2024
- Assisted the driver in loading and unloading packages, ensuring safe handling and preventing damage
- Organized and sorted packages within the vehicle for efficient delivery routes
- Provided excellent customer service, addressing inquiries and obtaining signatures for deliveries
- Assisted with navigation and route planning to ensure timely and accurate deliveries
- Maintained vehicle cleanliness and reported any maintenance needs
- Adhered to all safety protocols and guidelines
Independent Contractor/Delivery Driver
Spark Driver
Sacramento, USA
08.2022 - 06.2023
- Verified daily deliveries against shipping instructions before delivering to customers
- Generated consistent referrals and repeat business by providing friendly and fast service
- Coordinated efficient routes to avoid delays and optimize schedules
- Delivered goods and products to customer on time and in excellent condition
- Delivered exceptional level of service to each customer by listening to concerns and answering questions
- Demonstrated respect, friendliness and willingness to help wherever needed
Order Selector
Core-Mark International, Inc.
West Sacramento, USA
03.2022 - 05.2022
- Select products in accordance with printed customer orders and delivery sequence using voice picking
- Consolidate merchandise into product containers and transfer to assigned locations
- Direct extraneous inventory to its appropriate location
- Ensure sufficient inventory to accommodate routine and/or special demands
- Maintain orderly workstation; return supplies and merchandise to assigned locations
- Follow all preferred work methods, safety policies and procedures per company guidelines
- Ensured work area is safe and report any unsafe conditions and/or acts immediately
- Verify and scan proper location of products
- Monitor existing stock and transfer items where needed
Assistant Restaurant Manager
Church's Chicken
Sacramento, USA
01.2018 - 11.2021
- Assisted Restaurant General Manager (RGM) in ensuring all employees are trained
- Assisted RGM in maintaining appropriate staffing and prepare weekly schedules
- Helped staff during high volume periods as needed
- Assisted in administering all paperwork in a timely manner
- Assisted in analyzing profit and loss statements and in meeting established sales plan for unit
- Maintained and recorded accurate inventory
- Understood, enforced and adhered to all company policies and procedures
- Assisted in maintaining all company operations standards and compliance
- Ensured that federal, state and local laws, regulations, and ordinances are practiced and enforced
- Maintained a clean facility at all times
- Delivered consistent, high quality products daily, every shift
- Performed other duties as assigned
Warehouse Associate (Seasonal)
Macys Logistics Warehouse
Sacramento, USA
11.2018 - 01.2019
- Receive, pack and ship merchandise in a safe, productive and accurate manner
- Accurately and productively used handheld scanners and other devices
- Adhere to conveyor lock-out procedures and clear jams on elevated conveyor systems
- Perform other related duties, special projects or assignments as required
Independent Contractor/Delivery Driver
Amazon Flex
West Sacramento, USA
03.2017 - 12.2018
- Completed on-time deliveries by choosing the best and most efficient route
- Loaded vehicle and properly secured items to prevent damage during transportation
- Keeping the vehicle clean and in good working condition
- Verified each delivery against shipping instructions before delivering
- Communication, time management, and customer service
- Interpreted maps and followed written and verbal directions
Shift Manager
Church's Chicken
Sacramento, USA
11.2014 - 12.2017
- Provided breaks to employees and ensure that the positions are covered as each worker rotates through
- Trained new employees, Front cashier drive through, worked cash register, greet customers with great customer service
- Interacted positively with customers while promoting new menu items
- Implemented food safety and FIFO rotation
- Provided timely legendary service and maintained positive satisfied customer satisfaction
Cashier/Customer Service
Church's Chicken
Sacramento, USA
10.2013 - 11.2014
- Greet guests and answer any questions
- Promote products and menu items
- Handle and process customer payments
- Issue receipts and refunds as necessary
- Handle and resolve customer complaints
- Maintain a clean and tidy counter area
- Restock items needed for counter area
Education
High school diploma -
Florin High School
Sacramento, CA05.2010
Some College (No Degree) - Medical Billing And Coding
Cosumnes River College
Sacramento, CASome College (No Degree) - Medical Administrative Assistant
Cosumnes River College
Sacramento, CASkills
- Cash handling
- Food Safety
- POS
- Microsoft Office
- Delivery Driver Experience
- Driving
- Customer service
- Order Picking
- Management
- Packaging
- Profit & Loss
- Medical Terminology
- Restaurant Management
- Shipping & Receiving
- Package handling
- Vehicle maintenance
- Problem solving
- Effective communication
- Team collaboration
- Time management
- Attention to detail
- GPS navigation
- Loading and unloading
- Punctuality
- Route navigation
- Efficient driving
- Safety practices
- Organization
- Warehouse operations
- Order picking
- Barcode scanning
- Multitasking
Certification
Driver's License
Timeline
Delivery Driver Helper
Urgent Couriers
07.2023 - 05.2024
Independent Contractor/Delivery Driver
Spark Driver
08.2022 - 06.2023
Order Selector
Core-Mark International, Inc.
03.2022 - 05.2022
Warehouse Associate (Seasonal)
Macys Logistics Warehouse
11.2018 - 01.2019
Assistant Restaurant Manager
Church's Chicken
01.2018 - 11.2021
Independent Contractor/Delivery Driver
Amazon Flex
03.2017 - 12.2018
Shift Manager
Church's Chicken
11.2014 - 12.2017
Cashier/Customer Service
Church's Chicken
10.2013 - 11.2014
Driver's License
High school diploma -
Florin High School
Some College (No Degree) - Medical Billing And Coding
Cosumnes River College
Some College (No Degree) - Medical Administrative Assistant
Cosumnes River College
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