Rosa L. Flowers
Saint Augustine,FL
Summary
Client-service oriented with proven ability to provide team-spirited leadership for maximum productivity. Resourceful professional proficient at working with individuals from diverse cultural and socioeconomic backgrounds. Offer superior oral and written communication in both languages, English and Spanish. Show persuasive abilities, along with comprehensive skills in interviewing witnesses as well as in preparing and presenting accurate facts. Possess well-developed administrative and organizational skills as evidenced by the ability to continuously improve division operations. Utilize outstanding ability in effectively prioritizing and managing conflict resolution. Serve as a diplomatic and highly motivated professional, who thrive in a fast-paced and energetic environment and possess extensive experience leading projects and programs designed to support human resources operations. Committed to quality and excellence.
Overview
21
21
years of professional experience
1
1
Certificate
Work History
Teacher
School District of Palm Beach County
Palm Beach, FL
08.2023 - 08.2024
- Developed and implemented lesson plans based on curriculum objectives.
- Instructed students in academic subjects such as AICE Media Studies, Journalism, and Yearbook Publication.
- Managed student behavior in classroom by establishing and enforcing rules and procedures.
- Engaged students through lecture and discussion, increasing classroom interaction to build inclusive learning environment.
- Utilized technology such as interactive whiteboards and online resources to enhance instruction.
- Created meaningful projects that allowed students to apply their knowledge in real world situations.
- Organized parent conferences throughout the year to discuss student progress.
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
- Participated in workshops, trainings and conferences to improve educational skills.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Bilingual Contact Representative, GS-0962-5
Department of the Treasury / IRS
Jacksonville, FL
08.2022 - 02.2023
- Developed, analyzed, and evaluated information involving the research of records and the nature of each inquiry, including the way it was presented, in order to inform and advise, answer inquiries, or resolve problems related to the unique circumstances of each individual, or fulfill regulatory requirements.
- Participated in virtual team meetings.
- Reviewed individual circumstances and goals, and advised on the most advantageous ways to meet them
- Made determinations and used sound judgment concerning controversial matters in reporting as appropriate the degree to which the individual understood their responsibilities and whether errors in their records reflected honest mistakes or fraudulent intent
- Explained what future actions were necessary to achieve voluntary compliance by computing and/or advising on tax liability and probable assessment of taxes in cases involving: varied sources of income, including self-employment, itemized personal and business expense deductions, or carryover/carry back of capital losses and investment credit from prior years, or comparable issues requiring reference to the tax code and precedent
Lead Customer Service Representative
4U Lighting & Design
North Miami Beach, FL
12.2021 - 08.2022
- Provided excellent customer service over the phone and in-person to ensure customer satisfaction
- Served as a translator as needed from English to Spanish and vice versa
- Handled cash, credit or check transactions with customers over the phone and in-person
- Created purchase orders to email to vendors
- Analyzed the most complex and/or problematic customer relation issue and provided solutions
- Provided motivation to co-workers to meet sales goals
- Communicated effectively with members of the general public, and other professionals and representatives
- Responded to requests and calls from customers related to client specific programs and products
- Made attempts to resolve issues and deescalate issues of irate or dissatisfied clients
- Responded to requests for assistance and/or possible processing of credit card authorizations
- Assisted customers' inquiries and concerns by providing them with solutions and alternatives
- Maintained and updated customer's merchandise quote request information as necessary
New York City Technology Teacher
Francis Lewis High School
Queens, NY
02.2011 - 10.2021
- Taught many different school level students and provided excellent classroom management with rules and procedures
- Continually researched new technologies to replace or integrate with existing equipment and programs relevant to institutional objectives
- Created and graded competency tests and offered individualized instruction where required
- Utilized interview methods to assess students' performance and goals
- Provided valuable feedback in order to improve students' work
- Prepared instructional lectures and training materials, including PowerPoint tutorials websites and interactive learning modules for teachers and students
- Provided students with clear and specific guidance on the significance of completing their work on time
- Illustrated the repercussions for misconduct
- Measured student's progress based on feedback, research, data, and inquiries
- Informed the school staff of progress, as well as issues that needed to be addressed in order to keep the students on track
- Conducted a professional development workshop on creating graphic organizers in Microsoft Word
- Taught students to design their end-of-year online portfolio to showcase their best work
- Utilized the educational network, Edmodo to assign, view and grade student's assignments
- Used Google Classroom to post assignments and Zoom for video conferencing with staff, parents and students
- Directed the yearbook class to design the school's Senior Mural
- Assisted departmental staff with lesson planning
- Collaborated with colleagues with curriculum writing and research
- Prepared and maintained student's attendance and progress report records
- Maintained a continuous communication with parents and school staff
- Provided advisory services to yearbook staff on how to effectively utilize the yearbook online program
Graphic Designer & Video Editor
Manosolutions.com
Miami, FL
10.2010 - 01.2011
- Designed brochures, business cards, ads, posters, postcards, magazines and logos
- Created web-ready graphics and animations using appropriate compressions, and file formats
- Designed E-flyers, web page backgrounds, banners, retouched and optimized images for the web
- Edited corporate and promotional videos for ministries and businesses
Graphic Design Instructor
John F. Kennedy High School
Bronx, NY
08.2007 - 09.2010
- Taught Graphic, Desktop Publishing and Digital Video to more than 100 High School students ages 14 to 17 (grades 9 through 12)
- Directly responsible for the development, planning and implementation of a high quality curriculum
- Demonstrated ability to produce a wide variety of graphic products including newsletters, business cards, letter-heads as well as different training materials
- Prepared, directed and advised students for participation in the 8th Annual City-Wide Graphic Arts Competition
- Won first place Citywide for Desktop Publishing
- Produced an outstanding school yearbook and magazine
- Created PowerPoint presentations & illustrations
- Knowledge of design principles; image composition, typography and color theory
Creative Services, Graphics / Web Designer and Video Editor
BRONXNET Cable Programming Corporation
Bronx, NY
09.2003 - 08.2007
- Character Generator operator for live remote productions, edited five-minute packages, promos, and openings for live, as well as studio shows and created studio set designs
- Assisted in the creation of a documentary called 'The World is coming to Hunts Point' in which I collaborated as a Videographer and in designing the DVD cover
- The station won an Emmy for this effort
- Created full-page graphics, lower-thirds and animations for programming, flyers and posters for media related events
- Designed banners for web pages and regularly updated the website
- Trained and supervised high school and college students participating in media and internship programs
- Accountable for all decisions, actions, and directives with respect to job responsibility
- Conferred with company's officials to develop methods and procedures to increase productivity, and expand professional networks
Education
Bachelor of Science - Computer Graphic & Imaging
Lehman College
New York06.2004
High School Diploma -
John F. Kennedy High School
Bronx06.1999
Skills
- Analytical skills
- Problem-solving
- Troubleshooting
- Professional development
- Web-based materials instruction
- Interactive media instruction
- Communication
- Report development
- Curriculum presentation
- MS Office Suite
- Adobe Photoshop CC
- InDesign CC
- Google Slides
- Zoom
- Training and development
- Verbal communication
- Written communication
- Leadership
- Customer service
- Team building
- Instructional best practices
- Growth mindset
- Organizational skills
- Goal setting
- Positive role model and mentor
- Feedback implementation
Timeline
Teacher
School District of Palm Beach County
08.2023 - 08.2024
Bilingual Contact Representative, GS-0962-5
Department of the Treasury / IRS
08.2022 - 02.2023
Lead Customer Service Representative
4U Lighting & Design
12.2021 - 08.2022
New York City Technology Teacher
Francis Lewis High School
02.2011 - 10.2021
Graphic Designer & Video Editor
Manosolutions.com
10.2010 - 01.2011
Graphic Design Instructor
John F. Kennedy High School
08.2007 - 09.2010
Creative Services, Graphics / Web Designer and Video Editor
BRONXNET Cable Programming Corporation
09.2003 - 08.2007
New York City Teacher Certification
Bachelor of Science - Computer Graphic & Imaging
Lehman College
High School Diploma -
John F. Kennedy High School
Certification
New York City Teacher Certification
References
- Carolyn Hodges, New Hire Manager Team 305, Department of the Treasury, Internal Revenue Service, (904) 661-4105, carolyn.d.hodges@irs.gov
- Stephen Tsai, Assistant Principal of Technology, NYC Department of Education, (646) 209-7164, stsai@schools.nyc.gov
- Michael Max Knobbe, Executive Director, BRONXNET Cable Programming Corporation, (917) 440-0513, Max@bronxnet.org
Educationandprofessionaldevelopment
- Bachelor of Science in Computer Graphic & Imaging, Lehman College, New York, NY, 06/04
- High School Diploma, John F. Kennedy High School, Bronx, NY, 06/99
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