URACHA YATSHIMPLEE
Santee,CA
Summary
To Obtain the position in Human Resource and Hospitality customer service business where excellent communication skills and association can help raise success.
Overview
13
13
years of professional experience
Work History
J1 Internship Students Coordinator
International Cultural Exchange Services
01.2011 - Current
- Updated and maintained students records attendance records.
- Processed documentation for J1 Intern students actions such as new hires, grievance resolutions and terminations.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
Server
Cheesecake Factory Inc
09.2021 - 12.2022
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Cultivated warm relationships with regular customers.
- Answered customers' questions, recommended items, and recorded order information.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Server
Olive Garden Restaurant
08.2021 - 02.2022
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Assistant Manager
Pinto Thai LLC
01.2015 - 08.2021
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Mentored team members to enhance professional development and accountability in workplace.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Intern, Food and Beverage Department
Harrah's Resort Southern California - Funner, CA
10.2011 - 08.2014
- Interacted with customers by phone, email, or in-person to provide information.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Delivered friendly assistance with new hires throughout interviewing and hiring process for J1 Culinary Internship students
- Partnered with management team to coordinate on-boarding and off-boarding processes.
- Developed and implemented policies and procedures to use for recruitment, employee relations and benefits administration for J1 Culinary Students
- Distributed food to waiters and waitresses to serve to customers.
- Developed and maintained positive relationships with customers to enhance service.
Teacher's Assistant
Coleman University
01.2012 - 02.2013
- Maintained safety and security by overseeing students in recess environments.
- Worked with lead teacher to monitor class schedule and take attendance.
- Assisted lead teachers with lesson plan creation and materials development .
- Graded assignments and reported individual progress to teacher
- Completed daily reports on attendance and disciplinary performance
Front Desk Clerk
JW Marriott Hotel Bangkok Thailand
10.2009 - 08.2011
- Greeted, registered and assigned rooms to guests of hotels or motels.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Computed bills, collected payments and made change for guests.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Education
BBA - Business Administration And Management
Coleman University
San Diego, CA03.2013
BBA - Human Resources Management
Rajamangala University of Technology
Bangkok Thailand04.2008
Skills
- Data Entry,Opera System,Micros System, Open Table Systems and Microsoft Office
- Human Resource Information System (HRIS)
- Committed team player
- Guest relations professional
- Human Resources Records
- New Hire Orientation
- Staff Training
- Understanding of HR Policies
References
References upon request
Timeline
Server
Cheesecake Factory Inc
09.2021 - 12.2022
Server
Olive Garden Restaurant
08.2021 - 02.2022
Assistant Manager
Pinto Thai LLC
01.2015 - 08.2021
Teacher's Assistant
Coleman University
01.2012 - 02.2013
Intern, Food and Beverage Department
Harrah's Resort Southern California - Funner, CA
10.2011 - 08.2014
J1 Internship Students Coordinator
International Cultural Exchange Services
01.2011 - Current
Front Desk Clerk
JW Marriott Hotel Bangkok Thailand
10.2009 - 08.2011
BBA - Business Administration And Management
Coleman University
BBA - Human Resources Management
Rajamangala University of Technology
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