Urai Taklom
Anchorage,AK
Summary
Accomplished Cake Decorator and business owner with a proven track record in cake design and customer satisfaction, demonstrated at Lan Kanom Bakery. Leveraged precise hand-eye coordination and exceptional consultation skills to enhance bakery offerings and increase repeat business. Expert in icing techniques and food safety, consistently delivering customized, visually appealing cakes that exceed customer expectations.
Overview
15
15
years of professional experience
Work History
Cake Decorator, Bakery
Lan Kanom Bakery
02.2019 - 07.2024
- Designed specialty cakes for weddings, birthdays, and graduations.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Enhanced customer satisfaction by designing and executing visually appealing customized cake orders.
- Packaged and priced each product according to company pricing procedures.
Owner
Noodle Shop
03.2014 - 02.2019
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established foundational processes for business operations.
- Developed and implemented strategic plans for revenue growth, focusing on diversification and market expansion.
Waitress
Sukhumvit Restaurant & Bar
01.2010 - 03.2014
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
High School Diploma -
Bah Nongkun Prap School
Buriram, Thailand06.2002
Skills
- Cake Decoration
- Food handling safety
- Precise Hand-Eye Coordination
- Custom Cake Consultations
- Icing techniques
- Food Safety
- Themed Cake Creation
- Glazing and Icing application
- Food Production
- Icing Preparation
- Design Techniques
- Cake sculpting
- Baking machinery
- Pastry Baking Proficiency
- Buttercream Mastery
Languages
Thai
Native or Bilingual
Timeline
Cake Decorator, Bakery
Lan Kanom Bakery
02.2019 - 07.2024
Owner
Noodle Shop
03.2014 - 02.2019
Waitress
Sukhumvit Restaurant & Bar
01.2010 - 03.2014
High School Diploma -
Bah Nongkun Prap School
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