Uralisa Mills

Dynamic Product Manager with a proven track record at T-Mobile, leveraging Agile methodologies and market analysis to drive a 30% increase in team productivity. Expert in data-driven decision-making and customer focus, successfully launching innovative solutions that enhance user experience and optimize revenue models in competitive telecom environments.

• OKR Certified Coach, Mindset, 06/01/22
• Problem Solving, McKinsey & Company, 06/01/22
• Product Management, LinkedIn Learning, 03/01/24
• Become A Product Manager, Udemy, 03/01/24
• Product Management Basics Certification, Pendo, 03/01/24
• AI Product Certification, Pendo, 03/01/24

• Managed operations across T-Mobile’s internal and outsourced call centers, including vendor partnerships with Televista, Alorica, CCI, and iQor, ensuring alignment with KPIs, service-level goals, and customer satisfaction standards.
• Successfully launched AI/ML-driven solutions across T-Mobile Wireless, Home Internet, and Mobile Application, contributing to a 15% overall increase in customer satisfaction and earning the JDP Award.
• Developed AI-powered personalized content recommendations and predictive troubleshooting tools within the T-Mobile Mobile Application, increasing user engagement by 12% and reducing support calls by 15%.
• Implemented advanced cybersecurity measures, including encryption and multi-factor authentication, leading to a 40% reduction in security incidents and ensuring compliance with industry standards and regulations.
• Successfully launched several new mobile application features, such as enhanced in-app security and personalized user experiences, resulting in a 35% increase in user engagement and a 25% boost in app store ratings.
• Enhanced the quality of deliverables by introducing comprehensive testing and validation processes, resulting in a 40% decrease in post-deployment issues.
• Conducted over 10 post-project evaluations, leveraging lessons learned to improve future project planning and execution, leading to a 50% increase in project success rates.
• Developed and executed a comprehensive go-to-market strategy for new product features, contributing to a 25% boost in customer acquisition and retention.
• Established strong vendor relationships and negotiated contracts that saved the organization $500,000 annually.
• Managed the implementation of advanced data analytics tools, leading to a 30% improvement in data-driven decision-making across the organization.
• Developed and launched targeted marketing strategies for Home Internet, leveraging customer usage data and behavioral analytics to optimize acquisition efforts, increasing new subscriber growth by 35% in key markets.
• Led the expansion of T-Mobile’s Home Internet services, overseeing the optimization of network infrastructure and service delivery, which improved connection reliability by 30% and reduced customer complaints by 20%.