Summary
Overview
Work History
Education
Skills
Timeline
Receptionist
Uranchimeg Galbadrakh

Uranchimeg Galbadrakh

Glenview,IL

Summary

Highly motivated and experienced professional seeking a challenging position in project management. Committed to utilizing my skills in leadership, communication, and problem-solving to drive successful project outcomes.


Education:

Master of Business Administration (MBA) in Project Management

[I Global university], [Fairfax, VA]

[2019-2022]


English as a Second Language (ESL) Program

[I Global university], [Fairfax, VA]

[2016-2019]


Work Experience:

Blue Sky Hotel Signature Restaurant, Supervisor

Ulaanbaatar, Mongolia

July 2012 - December 2014


- Supervised a team of 6 employees, ensuring smooth operations and excellent customer service.

- Managed daily restaurant activities, including staff scheduling, inventory management, and customer complaints resolution.

- Collaborated with the management team to develop and implement strategies to improve customer satisfaction and increase revenue.


NVC LLC, Lighting Sales Manager

Ulaanbaatar, Mongolia

December 2014 - December 2015


- Led a sales team in achieving monthly and annual targets, resulting in a 20% increase in sales revenue.

- Developed and maintained relationships with key clients, negotiating contracts and resolving any issues or concerns.

- Utilized Microsoft PowerPoint, Word, and Excel to create sales presentations, reports, and forecasts.


Skills:

- Project management

- Leadership and team management

- Excellent communication and interpersonal skills

- Problem-solving and decision-making abilities

- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)


Languages:

- Fluent in Mongolian, English

- Basic knowledge of Russian, Japanese, Korean

Overview

10
10
years of professional experience

Work History

Restaurant Server, Cashier

Pedro Godillo
05.2016 - 04.2022
  • Experience: ‑ Provided exceptional customer service to guests in a Middle Eastern restaurant, ensuring a welcoming and enjoyable dining experience
  • Greeted and seated guests, taking their orders and providing menu recommendations based on Middle
  • Eastern cuisine
  • Demonstrated knowledge of Middle Eastern dishes, including kebabs, hummus, falafel, shawarma, and other traditional specialties
  • Accurately and efficiently took food and beverage orders, ensuring special requests and dietary restrictions were accommodated
  • Prepared and served a variety of Middle Eastern dishes, ensuring proper presentation and adherence to food quality standards
  • Assisted in the preparation of appetizers, salads, and other Middle Eastern specialties, showcasing skill and attention to detail
  • Maintained a clean and organized work area, including dining tables, service stations, and utensils
  • Collaborated with kitchen staff and other servers to ensure timely and efficient service
  • Handled cash and credit card transactions, accurately processing payments and providing receipts
  • Addressed guest inquiries, concerns, and complaints promptly and professionally, striving to resolve issues to their satisfaction
  • Worked as part of a team to create an authentic Middle Eastern dining experience, including providing cultural insights and recommendations to guests.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Greeted new customers, discussed specials, and took drink orders.
  • Processed orders and sent to kitchen employees for preparation.

restaurant Supervisor

Blue Sky Hotel Signature
07.2012 - 02.2014
  • Managed a team of employees, providing guidance, support, and feedback to ensure optimal performance
  • Oversaw daily operations, including scheduling, task assignment, and workflow management
  • Implemented and enforced company policies and procedures to maintain a productive and safe work environment
  • Conducted regular performance evaluations and provided coaching and training to improve employee skills and performance
  • Collaborated with other departments to coordinate and streamline operations, ensuring efficient and effective processes
  • Resolved conflicts and addressed employee concerns in a timely and professional manner
  • Monitored and maintained inventory levels, ensuring adequate supplies and materials for daily operations
  • Implemented quality control measures to ensure adherence to standards and customer satisfaction
  • Prepared reports and communicated key performance metrics to management
  • Stayed updated on industry trends and best practices, implementing improvements to enhance operations
  • Personal
  • Resume objective
  • Work
  • Boosted customer satisfaction and service delivery to strengthen customer loyalty.
  • Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
  • Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
  • Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
  • Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
  • Hired, trained and mentored staff to meet and exceed high quality standards.
  • Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements, and top service standards.

Manager

NVC Mongolia Llc
04.2014 - 12.2015
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved marketing to attract new customers and promote business.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Education

Master Of Business Administration - Progect Manager

I Global University
Fairfax Va

Bachelor Of Business Administration - Tourism Management

Ikh Zasag University
Ulaanbaatar Mongolia
06.2012

GED - General

1 St High School
Erdenet Mongolia
06.2008

Skills

  • Identification Checks
  • Liquor Law Compliance
  • Coaching and Mentoring
  • Product Knowledge
  • Sales Expertise
  • Product and Service Sales
  • Issue Resolution
  • Money Handling
  • Guest Inquiries
  • Time Management Skills
  • Cash Register Systems
  • Credit and Cash Transactions
  • Order Taking
  • Verbal and Written Communication
  • Staff Training
  • Order Verification
  • Currency Counting
  • Safety Verifications
  • Complex Problem-Solving
  • Online Orders Preparation
  • Merchandising
  • Work Task Prioritization
  • Customer Transactions
  • Wrapping and Boxing

Timeline

Restaurant Server, Cashier

Pedro Godillo
05.2016 - 04.2022

Manager

NVC Mongolia Llc
04.2014 - 12.2015

restaurant Supervisor

Blue Sky Hotel Signature
07.2012 - 02.2014

Master Of Business Administration - Progect Manager

I Global University

Bachelor Of Business Administration - Tourism Management

Ikh Zasag University

GED - General

1 St High School

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Uranchimeg Galbadrakh