Urania Alba
Fort Worth
Summary
Motivated and detail-oriented professional with experience in technical support, retail operations, and customer service. Currently a full-time student at Tarleton State University, developing a strong foundation in communication, problem-solving, and interpersonal skills. Proven ability to manage high-pressure environments, lead team operations, and deliver client-centered support. Seeking opportunities to apply both technical and people-focused skills in a professional setting.
Overview
7
7
years of professional experience
Work History
Technical Specialist
APPLE
Fort Worth, TX
09.2025 - Current
- Resolve customer technical issues during shifts, maintaining high satisfaction ratings.
- Troubleshoot and repair iOS devices using diagnostic tools, reducing repeat visits.
- Deliver personalized support to diverse customers, improving overall service experience.
- De-escalated customer concerns using empathy and problem-solving techniques.
- Educate customers on device usage, increasing confidence, and reducing future support needs.
On Demand-Front End Service Advocate
TARGET
Burleson, TX
04.2022 - Current
- Delivered efficient and friendly service to a high volume of customers in a fast-paced retail environment.
- Supported team operations by assisting in different front-end roles as needed, as well as in different departments.
- Managed stressful situations while maintaining professionalism and emotional awareness.
- Focused on creating a welcoming environment for all guests, helping with a good attitude, and upholding Target's guest service standards.
Shift Lead/Buyer
UPTOWN CHEAPSKATE
Fort Worth, TX, US
03.2019 - 03.2022
- Evaluated and purchased secondhand merchandise based on brand, style, condition, and current market trends.
- Led shift operations, supervising team members and ensuring efficient store performance.
- Managed customer interactions during the buying process, using communication skills.
- Opened and closed the store, handling cash management and daily reports
- Maintained high merchandising standards to enhance customer experience and sales.
Education
Bachelor of Social Work - Social Work
Tarleton State University
Fort Worth, TX, US08.2027
Associate of Arts -
Tarrant County College
Fort Worth, TX05.2025
Skills
- Technical troubleshooting
- System diagnostics
- Customer support
- Teamwork and collaboration
- Flexible and adaptable
- Calm under pressure
- Attention to detail
- Bilingual in Spanish
Languages
Spanish
Advanced
Timeline
Technical Specialist
APPLE
09.2025 - Current
On Demand-Front End Service Advocate
TARGET
04.2022 - Current
Shift Lead/Buyer
UPTOWN CHEAPSKATE
03.2019 - 03.2022
Bachelor of Social Work - Social Work
Tarleton State University
Associate of Arts -
Tarrant County College