Shelli Dillon
Queens,NY
Summary
Detail-oriented and organized Property Manager effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Property Manager
Private Landlord
06.2020 - 12.2022
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Maintained sufficient number of units market-ready for lease.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
- Handled disciplinary actions, performance appraisals and terminations of company staff.
- Communicated regularly with key on-and off-site tenant contacts to achieve satisfaction with facility and services.
- Developed, reviewed and submitted property operating and capital budgets.
- Developed and executed plan to achieve and maintain 60% or better rate of occupancy.
Property Manager/Airbnb Host
Private Landlord/Multi-Unit
03.2017 - 03.2020
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Maintained sufficient number of units market-ready for lease.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
- Handled disciplinary actions, performance appraisals and terminations of company staff.
- Communicated regularly with key on-and off-site tenant contacts to achieve satisfaction with facility and services.
- Developed, reviewed and submitted property operating and capital budgets.
- Developed and executed plan to achieve and maintain 80% or better rate of occupancy.
- Boosted occupancy 90% by leveraging market knowledge and successful promotional strategies.
- Decreased operating costs 80% by implementing cost control procedures.
Education
Master of Science - Political Science
Long Island University
Brooklyn, NY 01.2004
Master of Science - Education
Queens College of The City University of New York
Flushing, NY05.2003
Skills
- Leasing and Sales
- City and County Regulations
- Multi-Family Property Management
- Microsoft Windows
- Sales and Marketing
- Financial Management
- Building Operations
- Financial Analysis
- Google Docs
- Property Tours
- Tenant and Eviction Laws
- Microsoft PowerPoint
- Financial Statements
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Tax Software
- Lease Renewals
- Background Check Investigations
- Exceptional Oral and Written Communication Skills
- Manage Budgets
- Property Marketing and Promotion
- Property Showing
- Effective Planning
- Property Management Software Understanding
- Advertising Techniques
- Rent Collection
- Accounting Operations
- Tenant Screening
- Manage Budgets
- Property Marketing and Promotion
- Property Showing
- Effective Planning
- Property Management Software Understanding
- Advertising Techniques
- Rent Collection
- Accounting Operations
- Tenant Screening
Websites
Airbnb Hosting Example
Modern 3BR 2.5Bath home nestled in southeastern Atlanta, GA. It promises a relaxing, family-friendly retreat at a prime location, less than 15 mins away from the airport and numerous other places of interest, attractions, and landmarks.
The stylish design and rich amenity list will satisfy your every need.
✔ 3 Comfy BRs
✔ Open Design Living
✔ Fireplace
✔ Full Kitchen
✔ Front Porch
✔ Smart TVs
✔ Home Office
✔ High-Speed Wi-Fi
✔ Free Parking
Certification
- Property Management Training - 45 hrs
- Service Accommodations/Airbnb Host Training - 15 hrs
- Mid/Short-Term Rental Management Training - 25 hrs
- Property Management Financial Education Training - 25 hrs
Additional Information
CEO of Urban Havens, LLC
Timeline
Property Manager
Private Landlord
06.2020 - 12.2022
Property Manager/Airbnb Host
Private Landlord/Multi-Unit
03.2017 - 03.2020
Master of Science - Political Science
Long Island University
Master of Science - Education
Queens College of The City University of New York
- Property Management Training - 45 hrs
- Service Accommodations/Airbnb Host Training - 15 hrs
- Mid/Short-Term Rental Management Training - 25 hrs
- Property Management Financial Education Training - 25 hrs
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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