Urealvonne "Shay" Gregory
Antioch,CA
Summary
Resourceful loss prevention officer and security management professional with over 6 years of experience maintaining secure environments while providing effective security presence and visible deterrent to crime. Personable leader with ability to monitor rule infractions, detect suspicious activities and minimize threats. Forward-thinking emergency response specialist. Remains calm during stressful situations.
Overview
21
21
years of professional experience
Work History
Loss Prevention Agent
WinCo Foods
Pittsburg, CA
10.2014 - 07.2023
- Responded calmly and effectively to emergency conditions, including safety hazards and threats to life or property.
- Rolled out successful loss control strategies by building trust and cultivating partnerships with customers.
- Gathered loss control data and compiled information into reports for submission to appropriate authorities.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Covertly monitor shoppers and employees via CCTV, fixed cameras, as well as covert cameras.
- Collaborate with law enforcement to investigate and solve internal theft .
- Monitor footage from surveillance cameras, assess and maintain store safety, enforce company rules among employees, and train others in detecting theft
Call Center Representative
Green Works
Richmond, CA
01.2012 - 02.2014
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Documented customer inquiries and feedback, including service delivery suggestions in company database.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Caregiver
In Home Supportive Services
Richmond, CA
01.2004 - 11.2013
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Maintained clean and well-organized environment to promote client happiness and safety.
- Transported patients to and from medical, dental and personal care appointments.
- Oversaw and planned schedules by coordinating doctor appointments, exercise routines, recreational activities and family visits.
- Performed light housekeeping duties such as, making beds, sweeping floors and sanitizing surfaces.
- Administered necessary medications as directed by care plan.
- Assisted patients with daily personal hygiene such as bathing, dressing and grooming.
- Facilitated best care by developing strong and trusting rapport with patient.
Eligibility Clerk
Housing Authority of the City of Alameda
Alameda, CA
11.2002 - 01.2004
- Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
- Analyzed information from interviews, educational, and medical records, consultation with other professionals and diagnostic evaluations to assess clients' abilities, needs and eligibility for services.
- Processed benefits applications, including documents for food stamps and medical assistance.
- Analyzed information from interviews, educational, and medical records, consultation with other professionals, and diagnostic evaluations to assess clients' abilities, needs, and eligibility for services.
- Recognized by management for providing exceptional customer service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Contributed to development, planning and completion of project initiatives.
Education
High School Diploma -
De Anza High School
Richmond, CA06.1995
Skills
- Investigation and interrogation
- Risk management
- CCTV Systems
- PPE use
- Flexible
- Training & Development
- Organization
- Troubleshooting
- Decision-making
- Organizational skills
- Work ethic
- Time management
- Coordination
- Communication
Timeline
Loss Prevention Agent
WinCo Foods
10.2014 - 07.2023
Call Center Representative
Green Works
01.2012 - 02.2014
Caregiver
In Home Supportive Services
01.2004 - 11.2013
Eligibility Clerk
Housing Authority of the City of Alameda
11.2002 - 01.2004
High School Diploma -
De Anza High School
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