Ureka Anderson
St. Louis,MO
Summary
To obtain an entry level position which will allow I to utilize my skills and to gain professional and personal growth. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
16
16
years of professional experience
Work History
Packer
Costal Business
04.2023 - 01.2024
- Maintained clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and fast-paced environment.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
Customer Service Representative
Short Walk To Work
03.2019 - 04.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Dock Worker / Receive
Amazon fulfillment center
10.2016 - 02.2019
- I check in freight
- Down stack pallets
- Receive pallets
- Audit pallets
Packer
Quality Control Kessler Containers St. Louis
04.2012 - 08.2014
- Break off excess plastic
- Run containers thru electro machine
- Check all for damaged and or dirty containers
- Pack containers then palletize.
Medical Assistant
St. Louis Connect Care
11.2007 - 02.2012
- Schedule Appointments
- Insurance verification.
Education
Diploma - Medical
Allied College St. Louis
St. Louis, MO10.2007
Skills
- Packing boxes
- Product Packaging
- Warehouse Safety
- Labeling
- customer service
- computer skills
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Microsoft Excel
Additional Information
- Ability to influence and communicate ideas effectively.
- Adaptable, flexible, and willing to learn.
Personal Information
Title: Packer
Awards
- Academic Excellences
- Certificate Phlebotomy
Timeline
Packer
Costal Business
04.2023 - 01.2024
Customer Service Representative
Short Walk To Work
03.2019 - 04.2022
Dock Worker / Receive
Amazon fulfillment center
10.2016 - 02.2019
Packer
Quality Control Kessler Containers St. Louis
04.2012 - 08.2014
Medical Assistant
St. Louis Connect Care
11.2007 - 02.2012
Diploma - Medical
Allied College St. Louis
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