Uri Hollis
Ludlow
Summary
Dynamic customer service professional with over 15 years of experience dedicated to delivering fast, accurate, and empathetic support. Proven ability to resolve complex issues while enhancing customer satisfaction and loyalty across diverse industries. Committed to fostering positive relationships and creating seamless experiences for customers, ensuring their needs are met with efficiency and care. Eager to contribute expertise in a challenging and rewarding role that values exceptional service delivery.
Overview
19
19
years of professional experience
Work History
Clerk
MDWFP
10.2024 - Current
- Answer phones and provide guests with park information.
- Obtain quotes and enter purchase orders for park use.
- Help guests with reservations.
Customer Service/ Itinio Call Center
MDWFP
04.2023 - 10.2024
- Answered calls and made park reservations for MS State Parks.
Customer Service Manager
Metaris Hydraulics/Hydraulex Global
01.2016 - 02.2021
- Managed both the domestic and international sales teams.
- Ensured that all sales orders were entered in a timely manner.
- Conducted weekly staff meetings.
- Provided support for the outside sales team.
Materials Manager
Metaris Hydraulics/Hydraulex Global
01.2014 - 01.2016
- Managed the warehouse, shipping and receiving departments within the plant.
- Provided reports and metrics to plant manager.
- Conducted staff meetings with employees.
- Worked closely with freight companies to ensure the company received the best rates.
Customer Service/International Sales
Metaris Hydraulics
09.2007 - 01.2014
- Worked closely with outside sales managers to gain sales orders for international customers.
- Provided reports to outside sales managers.
- Provided customs paperwork for international sales orders.
- Worked closely with different freight carriers to provide customer with the most economical shipping method.
Receptionist
Metaris Hydraulics
09.2006 - 09.2007
- Answered and directed telephone calls to different departments throughout the company.
- Invoiced sales orders and provided customers with their invoices.
- Prepared customs paperwork for international customers.
- Filed invoices.
Education
No Degree - Business Administration
Belhaven College
Jackson, MS01.2012
Associate's - Human Resource Management
Virginia College
Jackson, MS09.2005
No Degree - Business Administration
Mississippi Valley State University
Itta Bena, MS05.2003
No Degree - Business Administration
Alcorn State University
Lorman, MS05-2001
High School Diploma - undefined
South Leake High School
Walnut Grove, MS05.1999
Skills
- Professional Communication (Phone, Email, Chat)
- Data Entry & Documentation
- Time Management & Multitasking
- Issue Resolution & Escalation Handling
- Administrative support
- Administrative tasks
- Customer Service & Client Support
- Office Administration & Clerical Support
- Schedule and calendar management
- Confidential Information Handling
Timeline
Clerk
MDWFP
10.2024 - Current
Customer Service/ Itinio Call Center
MDWFP
04.2023 - 10.2024
Customer Service Manager
Metaris Hydraulics/Hydraulex Global
01.2016 - 02.2021
Materials Manager
Metaris Hydraulics/Hydraulex Global
01.2014 - 01.2016
Customer Service/International Sales
Metaris Hydraulics
09.2007 - 01.2014
Receptionist
Metaris Hydraulics
09.2006 - 09.2007
Associate's - Human Resource Management
Virginia College
No Degree - Business Administration
Mississippi Valley State University
High School Diploma - undefined
South Leake High School
No Degree - Business Administration
Belhaven College
No Degree - Business Administration
Alcorn State University