Uriah Highwolf
Omaha,NE
Summary
Proven Customer Support Specialist with a track record of enhancing patient satisfaction and loyalty at Signature Performance/ Adapt Health/and Sav-Rx. Skilled in Medical Terminology and Complaint Handling, adept at CRM software and collaborative teamwork. Excelled in resolving complex issues, boosting customer retention through creative issue resolution and empathetic service. Demonstrates exceptional organizational skills and a commitment to professional excellence.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure a long term career. . Ready to help team achieve company goals.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Customer Support Specialist
Signature Performance-Department of Veteran Affair
02.2023 - Current
- Daily basis assisting Veterans with medical records,claims and billing issues.
- Helping Veterans find the right Provider and right Hospital that suits them best
- Updating PHI system
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Help locate authorization forms
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Maintained and managed customer files and databases.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Resolved concerns with products or services to help with retention and drive sales.
Pharmacy Support Specialist
Adapt Health
03.2021 - 01.2024
- Enhanced patient satisfaction by offering personalized medication counseling and addressing concerns promptly.
- Supported the development of a comprehensive medication therapy management program, resulting in better patient outcomes and increased customer loyalty.
- Provided exceptional customer service at the point-of-sale, ensuring positive relationships with both new and returning customers.
- Promoted a culture of safety by actively participating in ongoing quality assurance initiatives, including medication error reporting and root cause analysis for process improvement.
- Coordinated with insurance companies to resolve billing issues, resulting in the prompt approval of medication coverage for patients in need.
- Increased accuracy in prescription filling by conducting thorough drug utilization reviews prior to dispensing medications.
- Reduced wait times for patients by efficiently triaging incoming phone calls to the appropriate department or individual within the pharmacy team.
- Ensured a clean and organized workspace by adhering to sanitation standards set forth by state regulations, contributing to overall operational success.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Kept pharmacy counter and related areas clean, neat and organized.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Assisted pharmacy staff with preparing medications and filling orders.
- Received incoming supplies and stocked in correct locations.
Customer Service Representative
Sav-Rx Prescription Services
02.2018 - 12.2020
- Updated PHI system for customers daily
- Reversed prescriptions order
- Filed authorization forms
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Associate of Applied Science - Liberal Arts And General Studies
Metropolitian Community College
Omaha, NEGED -
Omaha Public Schools
Omaha, NE11.2023
Skills
- Medical Terminology
- Complaint Handling
- Customer Relationship Management (CRM)
- Appointment Scheduling
- Teamwork and Collaboration
- Problem-solving abilities
- Organizational Skills
- Highly Professional
- Friendly and Patient
- Active Listening
- Creative Issue Resolution
- Emergency Service Coordination
Timeline
Customer Support Specialist
Signature Performance-Department of Veteran Affair
02.2023 - Current
Pharmacy Support Specialist
Adapt Health
03.2021 - 01.2024
Customer Service Representative
Sav-Rx Prescription Services
02.2018 - 12.2020
Associate of Applied Science - Liberal Arts And General Studies
Metropolitian Community College
GED -
Omaha Public Schools
Similar Profiles
Kevin BeunsKevin Beuns
Financial Administrative Specialist at Department of Veteran AffairFinancial Administrative Specialist at Department of Veteran Affair
JANNICE HENRYJANNICE HENRY
Advanced Medical Support Assistant-40 HRS (FT) at Department Of Veteran Affair (GS-06)Advanced Medical Support Assistant-40 HRS (FT) at Department Of Veteran Affair (GS-06)
SIMON KAMEYASIMON KAMEYA
Combat Medic at Ministry of Defence and Veteran AffairCombat Medic at Ministry of Defence and Veteran Affair