Uriah Jones
Realtor
Chicago,IL
Summary
Authorized to work in the US for any employer Qualifications Profile
∙A positive and confident personality blended with a strong work ethic.
∙ Solid communication, organizational and leadership skills.
∙ Well regarded for interpersonal, written and oral communication skills.
∙ Effectively handles multiple tasks simultaneously and detail-oriented.
∙ Demonstrated ability to acquire and apply knowledge rapidly.
∙ Independent; works with minimal supervision and contributes to a team.
∙ Performance-driven, insightful Sales/Retention Specialist with a proven ability to motivate Customer Account Executives while delineating concepts to boost company revenue and goal generation in high pressured environments
∙ Proven leadership and team building skills, coupled with the ability, to lead strong teams in managing account maintenance. In addition to formulating long term tactics to provide one call resolution to decrease the need for customer escalations.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Licensed Realtor
Dream Spots Leasing
09.2019 - Current
- Residential & commercial leasing
- Sales
- Lead generation
- Property management
- Project management
- Certified Real Estate Negotiator
District Manager
The Elkhart Truth
10.2012 - 10.2013
- I was responsible for the day to day circulation of the Elkhart Truth, South Bend Tribune and the Goshen News.
- My service area included areas such as Elkhart, Nappanee, Goshen, Bristol and a few other surrounding cities.
- As the District Manager, I was responsible for overseeing 40 independent contractors, 6-10 employees and approximately 8,000 customers.
- In addition to managing employees and contractors, I handled customer's accounts which included, escalations, new starts, stops, vacation holds and billing.
- I worked with several different applications such as Route Smart, DTI, Dispatching as well as MS Office.
- I was responsible for recruiting and training of all new contractors and employees.
- As the District Manager, I worked with three other DM's and together we were responsible for the smooth operation of the Goshen Warehouse and Elkhart Warehouse were we distributed our product to the independent contractors.
- Through our hard work and diligence, we delivered three products and provided unchartered customer service to 50,000-75,000 customers, 7 days a week.
- Under my leadership we filled 33 of the 35 down routes our team was able to meet and set new service goals.
- We increased revenue by 10% and decreased customer and carrier turn over by 89%.
Customer Account Executive II
Comcast
08.2006 - 11.2009
- I handled over 100 daily inbound calls, a combination of sales, billing and technical support.
- Utilizing time management, I ascertained pertinent information for problem resolution of billing discrepancies and service problems allowing me to maintain a controlled call volume.
- This enabled me to maintain an average of $26,000 in monthly gross retail revenue for the company.
- Up sale products and features, prepared work orders for sales/maintenance requests while ensuring appropriate follow- up procedures were met.
Team Leader
FedEx
01.2004 - 08.2006
- Developed and trained a team of 15-20 package handlers, who were responsible for the daily output of smalls induction.
- Under my leadership we lead the midwest region in Smalls Induction productivity.
- With strategic assignment of employees, and positive re-enforcement, together my team and I achieved output numbers, that set a new standard for smalls output on night and sunrise sort.
- I used Southwest airline's servant leadership model, to promote steady growth and healthy moral.
- Through strong analytical and critical thinking as a team we exceed abundantly and above global expectation.
- With this company I also was a Payroll Practitioner, I handle package handler hours, termination, vacation pay and changes in payroll deductions.
Office Manager
GDI Credit Repair/Tax Cent
01.2000 - 03.2005
- Consulted with clients to build portfolios and discuss financial action plans.
- Distributed daily workload approved hours and payroll.
- I managed an evaluated, approximately 15-20 employees.
- Administered all training for new and existing employees while promoting a healthy moral.
Education
Bachelor's - Management
Grand Canyon University
Associate - Computer Networking
Robert Morris University
Skills
- BILLING (4 years)
- CUSTOMER ACCOUNT (3 years)
- MAINTENANCE (3 years)
- SALES (6 years)
- 45 WPM (5 years)
- Data Entry (5 years)
- Customer Service (8 years)
- Front Desk/Receptionist (5 years)
- Supervisor (5 years)
- Administrative Assistant (7 years)
- Office Management (6 years)
- Negotiation (3 years)
- House Showings
- Commercial Real Estate
- Real Estate Development
- Lead Follow-Up
- New Home Sales and Consulting
- Virtual Tours
- Administrative Support
- Leasing and Sales
- Investment Properties
- Property Management
- Real Estate Industry Understanding
Certification
CREN Certified Real Estate Negotiator
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success starts with the second letter (U)!
Timeline
Licensed Realtor
Dream Spots Leasing
09.2019 - Current
District Manager
The Elkhart Truth
10.2012 - 10.2013
Customer Account Executive II
Comcast
08.2006 - 11.2009
Team Leader
FedEx
01.2004 - 08.2006
Office Manager
GDI Credit Repair/Tax Cent
01.2000 - 03.2005
Bachelor's - Management
Grand Canyon University
Associate - Computer Networking
Robert Morris University
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