Uriel Castro

• Support daily clinical and administrative operations in a fast-paced dental environment
• Ensure accurate bilingual communication between providers, staff, and patients
• Maintain compliant, organized patient records and documentation
• Educate patients on treatment plans, financing options, and post-care expectations
• Assist with optimizing patient flow and minimizing scheduling disruptions

• Oversaw front-office operations including scheduling, insurance verification, and patient intake

• Acted as lead liaison for patient concerns, treatment coordination, and case follow-up

• Supported providers chairside while maintaining high clinical and service standards

• Trained and mentored staff on communication, efficiency, and patient-centered care

• Helped improve retention through consistent patient follow-up and service excellence

• Delivered chairside assistance for general and advanced dental procedures

• Managed patient scheduling, records, and confidential documentation

• Provided bilingual translation for treatment explanations, prescriptions, and post-op care

• Supported front desk operations during peak hours to ensure smooth office flow