Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Uriel Cervantes

Oklahoma City,OK

Summary

Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.

Overview

2
2
years of professional experience

Work History

Crew Member

Tropical Smoothie Cafe
09.2021 - 07.2022
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Assisted other team members to achieve goals.
  • Accurately operated cash register to process customer payments.

Night Auditor

Choice Hotels
07.2022 - Current
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Generated and printed daily financial reports to track hotel performance.
  • Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.

Education

High School Diploma -

Santa Fe South High School
Oklahoma City, OK
05.2023

Skills

  • Account Reconciliation
  • Safety and Security Procedures
  • Daily Transactions Review
  • Office Supervision
  • Dining and Amenity Recommendations
  • Complaint Resolution
  • Credit and Cash Payments

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Night Auditor

Choice Hotels
07.2022 - Current

Crew Member

Tropical Smoothie Cafe
09.2021 - 07.2022

High School Diploma -

Santa Fe South High School

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Uriel Cervantes