Uriel Murillo
San Antonio,TX
Summary
Creative well-versed in successful sales techniques and approaches, relationship building and long-term customer retention strategies. Focused on maximizing bottom-line profitability by satisfying customer needs and business targets through skilled promotions.
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Enthusiastic and eager to contribute to team success through hard work and motivated to learn and grow and excel in this industry.
Overview
2021
2021
years of professional experience
Work History
Sales Associate
Ashely Furniture
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Server
Hilton Palacio Del Rio
01.2010 - 10.2020
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Managed accurate register and produced daily sales reports backing up inventory usage numbers.
- Generated higher ticket averages by training employees on suggestive up-selling techniques.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Oversaw day-to-day operations
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Increased customer service ratings through personable service.
Server
Emily Morgan Hotel
06.2007 - 10.2010
- Kept register accurate through correct billing, payment processing and cash management practices.
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Increased sales by upselling customers.
- Greeted and maintained relationships with regular customers.
- Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings, increasing daily beverage sales.
Education
Diploma -
Southwest High School
San Antonio, TX05.2008
Skills
- Hospitality Service Expertise
- Food Sales and Promotion
- Sales expertise
- Performance improvement
- Cash handling
- Guest Relations Management
- Point of Sale Knowledge
- Wine Service
- High-Volume Dining
Timeline
Server
Hilton Palacio Del Rio
01.2010 - 10.2020
Server
Emily Morgan Hotel
06.2007 - 10.2010
Sales Associate
Ashely Furniture
Diploma -
Southwest High School
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