Uriel Guerra
Las Vegas,NV
Summary
Resourceful Slot Shift Manager known for high productivity and efficient task completion. Possess specialized skills in gaming floor management, customer dispute resolution, and regulatory compliance. Excel in communication, leadership, and problem-solving to enhance team performance and ensure guest satisfaction.
Overview
28
28
years of professional experience
Work History
Slot Shift Manager
Tachi Palace Casino Resort
Lemoore, CA
10.2005 - 05.2024
- Provided exceptional customer service by addressing customer complaints and resolving issues promptly.
- Scheduled, trained and managed staff to ensure adequate shift coverage.
- Monitored gaming floor activity to ensure compliance with state regulations and company policies.
- Maintained accurate records of employees' hours worked, wages, tips and other information as required by law.
- Assisted in the preparation of daily revenue reports for accounting purposes.
- Conducted periodic audits to verify accuracy of money transactions during shifts.
- Performed regular maintenance on slot machines and responded to machine malfunctions as needed.
- Created weekly work schedules based on staffing needs while maintaining labor cost goals.
- Ensured that all safety standards were met and enforced safety policies among employees.
- Organized inventory counts and verified product quality before restocking shelves.
- Provided coaching and feedback to team members in order to improve performance.
- Adhered to all applicable laws, rules, regulations, guidelines and best practices.
- Initiated proactive communication with customers in order to build relationships.
- Resolved conflicts between patrons or employees in a professional manner.
- Cashed out employee tips and worked with slot technicians to pay out jackpots.
- Resolved customer complaints and payout errors.
- Assessed staffing levels to verify proper shift coverage, staff rotations and breaks.
- Distributed complimentary hotel rooms, meals and discounts to players based on betting totals.
Slot Supervisor
Tachi Palace Resort Casino
Lemoore, CA
05.2004 - 10.2005
- Ensured compliance with all relevant gaming regulations and laws.
- Monitored slot machine operations for accuracy and efficiency.
- Trained new employees on the use of gaming machines and proper procedures.
- Resolved customer complaints promptly and professionally.
- Inspected gaming equipment to ensure proper functioning.
- Maintained accurate records of all financial transactions related to the slots area.
- Created schedules for staff members based on customer traffic patterns.
- Provided assistance to customers in understanding how to play various slot games properly.
- Collaborated with other departments within the casino to ensure smooth operation of the slots area.
- Analyzed data from monthly reports to identify trends in customer behavior or areas that require improvement.
- Enforced house rules regarding minimum bets, maximum payouts., while ensuring fairness towards customers.
- Supervised staff during their shifts, providing guidance as needed.
- Investigated any suspicious activity or incidents within the slots area.
- Reviewed surveillance footage when necessary to resolve disputes or investigate suspicious activity.
- Audited employee timecards periodically for accuracy and completeness.
- Worked closely with security personnel to monitor high-value jackpots and other large payouts.
- Cashed out employee tips and worked with slot technicians to pay out jackpots.
- Smoothly oversaw efficient and accurate monetary transactions between house and customers.
- Converted currency into requested combinations of bills and coins for patrons.
- Evaluated workers' performance to write performance reviews.
- Notified security department of identified or suspected illegal play activities and player behaviors.
- Answered patron questions about gaming machine functionality and explained how to properly use devices.
- Monitored payment of hand-delivered jackpots to verify promptness.
- Contacted security staff to escort patrons with large winnings to vehicles or hotel rooms.
- Performed minor repairs or made adjustments to slot machines to resolve machine tilts and coin jams.
- Surveilled slot machine areas of casino, checking for patron compliance with established gaming rules.
Environmental Services Supervisor\Assistant Manage
Tachi Palace Casino Resort
Lemoore, CA
10.1998 - 05.2004
- Provided oversight of daily operations and staff scheduling for environmental services department.
- Developed and implemented a comprehensive training program for new hires in the environmental services department.
- Conducted regular inspections of work areas to ensure adherence to safety standards and quality assurance procedures.
- Oversaw the disposal of hazardous materials in accordance with local, state, and federal regulations.
- Ensured that all equipment was properly calibrated, maintained, and operated according to manufacturer specifications.
- Monitored inventory levels of supplies used by environmental services personnel and ordered additional items as needed.
- Evaluated current processes within the department and recommended improvements where necessary.
- Maintained up-to-date records of all regulatory requirements pertaining to environmental protection programs.
- Liaised with vendors to obtain best pricing for housekeeping supplies and guest toiletries.
- Diminished financial discrepancies by managing payroll.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Environmental Services Housekeeper
Tachi Palace Casino Resort
Lemoore , CA
01.1996 - 10.1997
- Cleaned and sanitized patient rooms, bathrooms, offices and other areas according to prescribed procedures.
- Swept, mopped, scrubbed and waxed floors.
- Emptied trash receptacles and disposed of waste materials properly.
- Replenished supplies such as soap, toilet paper and paper towels in restrooms.
- Maintained cleaning equipment in a clean and orderly fashion.
- Removed spots from rugs using appropriate methods.
- Performed general maintenance duties such as changing light bulbs or fixing broken locks on doors.
- Followed safety procedures when using chemical agents to clean surfaces.
- Used ladders to reach high ceilings and walls for dusting purposes.
- Reported any damages or maintenance needs to supervisor immediately upon discovery.
- Provided assistance with moving heavy furniture or equipment as requested.
- Adhered to departmental policies regarding safety protocols while performing job duties.
- Disinfected public areas frequently and provided spot cleaning to maintain clean, welcoming atmosphere.
- Kept trash cans empty by removing regularly from offices, bathrooms and hallways.
- Responded quickly to calls for spills and other potentially dangerous situations.
Education
High School Diploma -
Lemoore High School
Lemoore, CA06-1994
Skills
- Team Management
- Policy Enforcement
- Surveillance monitoring
- Guest Relations
- Strong leadership
- Employee Scheduling
- Team building
- Staff Scheduling
- Active Listening
- Interpersonal Skills
- Decision-Making
- Task Prioritization
- Adaptability and Flexibility
- Problem-Solving
Languages
Spanish
Native/ Bilingual
Timeline
Slot Shift Manager
Tachi Palace Casino Resort
10.2005 - 05.2024
Slot Supervisor
Tachi Palace Resort Casino
05.2004 - 10.2005
Environmental Services Supervisor\Assistant Manage
Tachi Palace Casino Resort
10.1998 - 05.2004
Environmental Services Housekeeper
Tachi Palace Casino Resort
01.1996 - 10.1997
High School Diploma -
Lemoore High School
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