Uriel Ortega
Bradenton,FL
Summary
Detail-oriented professional with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Strong ability to collaborate across departments, fostering a cohesive work environment that drives results. Committed to delivering high-quality outcomes through strategic planning and efficient execution.
Overview
8
8
years of professional experience
2
2
Licenses
Work History
Life Insurance Agent
AO Globe Life
08.2025 - Current
- Conducting virtual appointments to assess client needs and recommend appropriate life insurance products
- Educating clients on policy options, benefits, and long-term financial planning considerations
- Managing applications, underwriting follow-ups, and policy servicing in a fully remote environment
- Utilizing digital tools and communication platforms to deliver a professional and seamless client experience
- Building and maintaining lasting relationships through integrity, transparency, and client-first service
- Developed tailored insurance solutions for clients to meet diverse needs.
Server
The Melting Pot Restaurants Inc.
01.2024 - 09.2025
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Served food and beverages promptly with focused attention to customer needs.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
Realtor Associate
Keller Williams Realty
10.2024 - 04.2025
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Maintained connections with clients to encourage repeat business and referrals.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Communicated with clients to understand property needs and preferences.
- Advised clients on market conditions and property value for informed decision-making.
Server
The Melting Pot Restaurants Inc.
09.2021 - 11.2023
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
Server
Truman's Tap & Grill
01.2021 - 09.2021
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Processed orders and sent to kitchen employees for preparation.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Expo Runner
McGrath's Pub
08.2020 - 01.2021
- Informed restaurant staff about feedback or requests to promote customer satisfaction.
- Assisted wait staff with table setting by fetching and placing tableware, eating utensils and napkins.
- Communicated food orders to chefs to execute priorities and special requests.
- Delivered food orders from kitchen to customers' tables.
- Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Inspected dishes and utensils for cleanliness.
- Displayed enthusiasm and promoted excellent service to customers.
Food Runner
MacAllisters Grill & Tavern
02.2018 - 03.2020
- Answered customer questions about food and beverage items and assisted with menu selections.
- Arranged tables and chairs for special occasions and events.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Assisted with bussing tables and cleaning up spills.
- Assisted customers with carry-out service.
- Monitored dining room inventory and replenished as necessary.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Assisted wait staff with timely food delivery and guest requests.
Education
Bachelor of Arts - Computer Science
Florida Atlantic University
Boca Raton, FL12-2027
Associate of Arts - General Studies
State College of Florida
Bradenton, FL08.2025
Skills
- Team member support
- Strong work ethic
- Suggestive selling
- Point of sale (POS) system operations
- Calm demeanor
- Quality control
- Task prioritization
- Relationship management
- Multitasking and organization
- Positive and professional
- Continuing education
- CRM software
- Life insurance sales
Certification
- 0215 Life, Health & Variable Contracts License
- Licensed Real Estate Sales Associate
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Life Insurance Agent
AO Globe Life
08.2025 - Current
Realtor Associate
Keller Williams Realty
10.2024 - 04.2025
Server
The Melting Pot Restaurants Inc.
01.2024 - 09.2025
Server
The Melting Pot Restaurants Inc.
09.2021 - 11.2023
Server
Truman's Tap & Grill
01.2021 - 09.2021
Expo Runner
McGrath's Pub
08.2020 - 01.2021
Food Runner
MacAllisters Grill & Tavern
02.2018 - 03.2020
Associate of Arts - General Studies
State College of Florida
Bachelor of Arts - Computer Science
Florida Atlantic University