Uriel Ortiz
Oakley,CA
Summary
Talented laborer with solid experience, teamwork abilities and understanding of safety. Competent helping teams complete work through effective materials handling, trash removal and equipment operation.
Overview
7
7
years of professional experience
Work History
Construction Laborer
Webcor
12.2025 - Current
- Installed drywall, siding and other structural components.
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Observed safety regulations on job sites to minimize accidents.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Followed blueprints and diagrams to complete projects according to specifications.
Technical Support
Bay Alarm
02.2023 - 12.2025
- Provided technical support and problem resolution for approved software and hardware problems or potential problems discovered during preventive maintenance.
- Served as customer support assistant, fielding technical support concerns and guiding users through proper use of applications.
- Identified and resolved discrepancies and errors in customer accounts.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Used ticketing systems to manage and process support actions and requests.
Order Fulfillment Associate
Home Depot
04.2021 - 01.2023
- Followed picking and packing specifications for each type of product
- Operated forklifts, pallet jacks and other materials handling equipment to safely complete fulfillment work
- Coordinated replacement products to meet customer needs with similar levels of quality
- Tracked inventory metrics to optimize merchandise levels and support product availability
- Built pallets correctly to minimize product damage in transportation and maximize trailer space
Assistant Store Manager
Autozone
10.2018 - 04.2020
- Established customer relationships to generate more business, maintain store profitability and expand brand loyalty
- Addressed customer service issues with detailed and timely responses to escalated complaints
- Monitored store inventories and ordered new products and equipment to prevent shortages
- Trained employees on store policies, sales techniques and new procedures
- Analyzed store reports to evaluate performance, increase sales and reduce controllable expenses
Education
Associate of Science - Information Technology
Los Medanos College
Pittsburg, CA12-2022
Skills
- Construction supervision
- Data entry
- Power tool operation
- Attention to detail
- Team-oriented and dependable
- Multitasking and organization
Languages
Spanish
Native or Bilingual
Timeline
Construction Laborer
Webcor
12.2025 - Current
Technical Support
Bay Alarm
02.2023 - 12.2025
Order Fulfillment Associate
Home Depot
04.2021 - 01.2023
Assistant Store Manager
Autozone
10.2018 - 04.2020
Associate of Science - Information Technology
Los Medanos College