Summary
Overview
Work History
Education
Skills
Timeline
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Uriel Rodriguez

Uriel Rodriguez

Bonita Springs,FL

Summary

Adept Operations Manager with a proven track record at CVS Pharmacy, enhancing operational efficiency and customer satisfaction. Skilled in workflow optimization and team leadership, I excel in driving performance improvements and fostering employee motivation. Leveraging problem-solving and staff management abilities, I significantly contribute to achieving business goals.

Overview

7
7
years of professional experience

Work History

Operations Manager

CVS Pharmacy
09.2021 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Facilitated smooth collaboration between departments through clear communication channels.

Cook

K-Rico Mexican Grill
10.2020 - 04.2023
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.

Waitress Trainee

Daruma Japanese Steakhouse
02.2017 - 09.2021
  • Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
  • Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
  • Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
  • Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
  • Responded promptly to customer inquiries or concerns, demonstrating excellent problem-solving abilities.
  • Displayed strong attention to detail when setting tables and presenting dishes, enhancing the overall dining experience for guests.
  • Collaborated with team members to create a positive work atmosphere, fostering camaraderie among staff.
  • Assisted in improving overall restaurant efficiency by effectively communicating with kitchen staff and management.

Education

None -

Miami Dade College
Miami, FL

Skills

  • Problem-Solving
  • Team Leadership
  • Operations Management
  • Customer Service
  • Decision-Making
  • Employee relations and conflict resolution
  • Staff Training
  • Staff Management
  • Management
  • Policies and procedures implementation
  • Employee Motivation
  • Goal Setting
  • Workflow Optimization

Timeline

Operations Manager

CVS Pharmacy
09.2021 - Current

Cook

K-Rico Mexican Grill
10.2020 - 04.2023

Waitress Trainee

Daruma Japanese Steakhouse
02.2017 - 09.2021

None -

Miami Dade College

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Uriel Rodriguez