Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Uriel Vasquez Robles

Bryan,TX

Summary

Dynamic Floor Supervisor at McDonald's with proven leadership in enhancing customer satisfaction and team performance. Skilled in multitasking and maintaining safety standards, I excel in training staff and resolving conflicts. My mechanical knowledge and attention to detail ensure efficient operations and high-quality service delivery.

Professional technician with extensive hands-on experience in troubleshooting, maintenance, and repair of complex systems. Strong focus on team collaboration and achieving results. Reliable with adaptable skill set in diagnostics, electrical systems, and mechanical repairs. Known for effective problem-solving and delivering high-quality outcomes.

Overview

4
4
years of professional experience

Work History

Floor Supervisor

McDonald's
10.2021 - Current
  • Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
  • Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
  • Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
  • Served as a positive role model for staff, exemplifying strong leadership qualities and a commitment to company values.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Managed inventory levels to minimize stock discrepancies, conducting routine audits and adjusting orders accordingly.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Ensured store cleanliness and safety with consistent inspections and proactive maintenance tasks.
  • Monitored employee adherence to company guidelines regarding dress code, punctuality, and workplace conduct for consistency across the team.
  • Evaluated work of 20 floor employees to improve performance.

Technician

College Station Ford
08.2024 - 05.2025
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
  • Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.

Education

High School Diploma -

James Earl Rudder High School
Bryan, TX
05-2024

Skills

  • Customer satisfaction
  • Team leadership
  • POS systems operations
  • Customer relations
  • Team supervision
  • Task delegation
  • Safety monitoring
  • Customer service
  • Works Well Under Pressure
  • Multitasking and organization
  • Attention to detail
  • Power Tools and Equipment
  • Maintenance and repairs
  • Mechanical Knowledge

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Technician

College Station Ford
08.2024 - 05.2025

Floor Supervisor

McDonald's
10.2021 - Current

High School Diploma -

James Earl Rudder High School