Uriel David Montiel Dominguez
Grantville,GA
Summary
Dynamic manager with a proven track record at Chick-fil-A, excelling in operations management and team leadership. Enhanced customer satisfaction through effective relationship building and conflict resolution. Developed comprehensive training programs, boosting employee productivity and morale. Committed to maintaining high-quality service and a safe work environment.
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering a culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
12
12
years of professional experience
Work History
Manager
Chick-fil-A Poplar Road FSU
05.2019 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Trained new hires on company policies, procedures, and customer service expectations, contributing to a well-prepared workforce.
- Monitored employee food handling, safety and uniform requirements.
Training Manager
Zaxbys
09.2013 - 05.2019
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Trained new hires to perform cross-training exercises with experienced workers.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Checked and tested foods to verify quality and temperature.
Helper
Home Renovation Services
05.2013 - 07.2013
- Performed manual labor and random jobs to help teams accomplish goals.
- Followed supervisor instructions to complete tasks on time.
- Cleaned and straightened work areas to maximize productivity and safety.
- Maintained a clean and organized workspace, reducing accidents and increasing overall productivity.
Education
High School Diploma -
Northgate High School
Newnan, GA05-2014
Skills
- Customer service
- Relationship building
- Operations management
- Team leadership
- Time management
- Decision-making
- Quality inspection
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Manager
Chick-fil-A Poplar Road FSU
05.2019 - Current
Training Manager
Zaxbys
09.2013 - 05.2019
Helper
Home Renovation Services
05.2013 - 07.2013
High School Diploma -
Northgate High School
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