Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Awards
Personal Information
Timeline
Generic

Uriel Mejia

Houston,TX

Summary

persistent and dedicated

Overview

9
9
years of professional experience
1
1
Certification

Work History

Warehouse Associate

Amazon Warehouse Associate
01.2023 - Current
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Verified documentation and condition of freight to assure quality standards were achieved.

Learning Ambassador

Amazon
01.2023 - Current
  • Adapted teaching approaches based on feedback from peers and supervisors enabling continuous growth as an educator.
  • Served as a mentor teacher for new educators, providing guidance and support throughout their first year of teaching experience.
  • Implemented innovative teaching methods, resulting in increased student comprehension and retention.
  • Assisted in the development of new curriculum materials to enhance overall learning experiences for students.
  • Enhanced learning experience of new employees by developing and delivering comprehensive training modules.

Customer Service Manager

Metro by T-Mobile
07.2021 - 01.2023
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
  • Manage 4 stores in 4 different location.

Banking Customer Service Representative

PLS Financial Services
08.2020 - 06.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Resolved complex customer situations by utilizing problem-solving skills and escalating issues when necessary.
  • Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.

Cashier

Sams Club
10.2019 - 06.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Stocked, tagged and displayed merchandise as required.

Sales Associate

One Cellular and Repair
03.2018 - 09.2018
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Operated POS terminals and cash drawer balancing.

Sales Associate

Metro PCS Dealer
11.2017 - 03.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Crew Member

Sonic
04.2016 - 08.2017
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Assisted with inventory management, ensuring adequate stock levels for uninterrupted service.
  • Improved customer satisfaction by efficiently preparing and serving food orders in a timely manner.
  • Ensured compliance with local health department regulations through diligent adherence to sanitation protocols and regular inspections.

Crew Member

Jack in the Box
11.2016 - 02.2017
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Maintained a clean and organized kitchen environment for optimal food safety and quality assurance.
  • Prepared food items according to recipe to drive quality and consistency.
  • Kept kitchen up to code for health and safety inspections.
  • Managed multiple tasks simultaneously, prioritizing responsibilities to ensure all aspects of the kitchen and service areas functioned smoothly.
  • Understood cooking techniques and fundamentals to maximize safe food handling.

Crew Member

McDonalds
07.2015 - 01.2016
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Assisted other team members to achieve goals.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Training too be manager

Education

High School Diploma -

South west high and middle school
Houston, TX
01.2016

Skills

  • Microsoft office
  • Robotic
  • IPhone repair
  • Key maker
  • Digital Marketing
  • Customer Service
  • Customer Care
  • Customer Support
  • Bilingual
  • Team Member
  • Food Service
  • Fast Food
  • Food Prep
  • Western union
  • Uhaul
  • Cash handling
  • Cash register
  • Sales
  • Typing
  • Retail sales
  • Shift management
  • Marketing
  • Digital marketing
  • Computer skills
  • Telemarketing
  • Customer relationship management
  • Office management
  • Spanish
  • English
  • Insurance sales
  • Conflict management
  • Communication skills

Certification

  • Code, 03/01/16, Present, This is a public website in which you can play games on the internet, you solve problems and puzzles., https://code.org/learn
  • Metro sale associate, 11/01/17, I had to go to 2 classes, one for in case of a robbery and the other one. The main course of why are we in Metro PC selling phones.
  • Driver's License, 11/01/17, 07/01/24
  • ID check, 03/01/19, Present
  • Tobacco license, 03/01/19, Present

Additional Information

I know how to drive automatic (+10 years) and manual shift (+5 years)

Awards

McDonald monthly good employee, 08/01/15, This month I am not sure if is correct but I got my diploma and a 25$ gift card for Walmart.

Personal Information

  • Willing To Relocate: Houston, TX
  • Authorized To Work: US for any employer

Timeline

Warehouse Associate

Amazon Warehouse Associate
01.2023 - Current

Learning Ambassador

Amazon
01.2023 - Current

Customer Service Manager

Metro by T-Mobile
07.2021 - 01.2023

Banking Customer Service Representative

PLS Financial Services
08.2020 - 06.2021

Cashier

Sams Club
10.2019 - 06.2020

Sales Associate

One Cellular and Repair
03.2018 - 09.2018

Sales Associate

Metro PCS Dealer
11.2017 - 03.2018

Crew Member

Jack in the Box
11.2016 - 02.2017

Crew Member

Sonic
04.2016 - 08.2017

Crew Member

McDonalds
07.2015 - 01.2016

High School Diploma -

South west high and middle school

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Uriel Mejia