Summary
Overview
Work History
Education
Skills
Certification
Sewing, Piano,Hiking
Timeline
Generic

Urilla Fairbank

Astoria,Oregon

Summary

Focused Courier with 8 years of employment ensuring compliance while delivering medical specimens. Promoting sharp communication and time management skills. Entry-level Courier with outstanding knowledge of local routes and providing dynamic customer service. Proven history of reliability and determination to deliver best-in-class work. Driven and adaptable individual. Over 8 years of experience as delivery person working with small to large companies. Work hard to meet or exceed employer and customer expectations. Interact well with team and share advice and tips. Embrace shifting schedules and delivery routes. Always handle frustrated customers with professionalism and positive attitude. Energetic Medical Courier with extensive experience delivering medical records and specimens. Detail-oriented with focus on meeting all requirements and deadlines. Possess safe record and valid driver's license in Montana. Motivated successful at managing customs compliance, inventory control, customer service and transportation logistics. Excellent problem solving, analytical and interpersonal skills.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Medical Assistant

South Penninsula Hospital
08.2023 - 05.2024
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.

PAS/Patient Accesss Specialist

St Peter's Hospital
05.2021 - 05.2023
  • Collected and validated patient demographics and insurance information.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Obtained signatures from financial responsibility and treatment procedures from patients or guardians.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Facilitated communication between patients and various departments and staff.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Helped address client complaints through timely corrective actions and appropriate referrals.

Dining Room Assistant Manager

Touchmark Senior Living
08.2020 - 04.2021
  • Greeted guests, sat at tables and brought orders to assist front of house staff.
  • Implemented training program for front of house staff to maintain high standards of customer service.
  • Designed overall floorplans and coordinated modifications for events and special reservations.
  • Took special reservations and planned restaurant accommodations with kitchen and front of house staff.
  • Led planning, set up and takedown for special events.
  • Motivated staff to perform at peak efficiency and quality.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining [Number]% accuracy.
  • Developed unique events and special promotions to drive sales.
  • Enhanced business productivity by training [Number] team members and [Number] servers on best practices and protocols.

CNA/Med Tech

Touchmark Retirement Community
05.2019 - 01.2020
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Transported patients between rooms and appointments or testing locations.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.

Courier

St Peters Hospital
08.2011 - 12.2018
  • Picked up medical specimens from Helena medical clinics/ businesses within Helena area daily.
  • Picked up packages and made deliveries promptly, exceeding prior delivery records by specified requests from clinics as needed.
  • Built and maintained professional relationships with customers.
  • Developed strong sense of most efficient routes to avoid traffic and construction on local roads and highways.
  • Handled receipts, storage, identification and delivery of bank deposits and mail, to include inter office and outgoing reports to and from associated clinics.
  • Picked up incoming stock and delivered materials to designated locations.
  • Established long-term customer relationships through prompt and courteous service.
  • Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors.

Receptionist/Medical File Clerk

Hawkins Lindstrom
03.2007 - 10.2009
  • Answered inquiries and resolved or escalated issues to management personnel to ensure client satisfaction.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs.
  • Sorted and distributed mail correspondence between departments and personnel, including parcel packaging, preparation and efficient shipping.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Collected co-payments from clients and updated account balances.

Owner/Manager Director

Self Employed
01.1999 - 12.2006
  • Established, optimized and enforced business policies to maintain consistency and high-quality standards according to state compliance regulations.
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices.
  • Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Managed approximately 5 employees by supervising daily tasks.

Certified Nurse's Assistant

Evergreen Clancy Rehabilitation Center
06.1998 - 12.1999
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Promoted good oral and personal hygiene by aiding alzheimer patients with shaving, bathing and teeth brushing.
  • Cared for average of 8 patients per 8 hr time frame in rehab facility, delivering high-quality, efficient support to meet all needs.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Transported patients between rooms and appointments or testing locations.
  • Helped patients effectively manage routine bathing, grooming and other hygiene needs.
  • Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
  • Delivered individualized patient care by recording vital signs and documenting observations.
  • Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep my nurses informed of changes.

CNA

Valley Medical Center
06.1996 - 07.1997
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Obtained biological specimens for ordered tests and prepared for laboratory transport.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Transported patients between rooms and appointments or testing locations.

Home Health Aide

Home Health Services
05.1994 - 06.1995
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Provided mobility assistance such as walking and regular exercising.
  • Assisted disabled clients to support independence and well-being.
  • Followed nutritional plans to prepare optimal meals.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Supervised daily activities and provided assistance to staff.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.

CNA

Auburn Rehabilitation Center
06.1993 - 03.1994
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Transported patients between rooms and appointments or testing locations.

Education

High School Diploma -

Mohawk High School
Mohawk NY
06.1970

Skills

  • Business processes and procedures
  • Dispatch
  • Returns pickup
  • Excellent driving skills
  • Package pickup and delivery
  • Local routes
  • Attention to confidentiality
  • Handheld scanning devices
  • Route planning
  • Time management
  • Building physician relationships
  • Payment collection
  • Handling pharmaceutical materials
  • Delivering medical records
  • Valid driver's license
  • GPS and route planning
  • Sorting

Certification

CPR training and Certified Nurses Assistant

Sewing, Piano,Hiking

Sewing has been one of my passions for many years. I enjoy making blankets, for family members, quilting and other small projects as I am inspired. I am an amateur at playing the piano but enjoy the challenge of learning different techniques and the affect that comes from music. I used to do a lot of hiking with my late husband in the rocky mountains of Colorado, where we hiked, camped, fly fished and hunted together. I love the outdoors and the serenity it offers.

Timeline

Medical Assistant

South Penninsula Hospital
08.2023 - 05.2024

PAS/Patient Accesss Specialist

St Peter's Hospital
05.2021 - 05.2023

Dining Room Assistant Manager

Touchmark Senior Living
08.2020 - 04.2021

CNA/Med Tech

Touchmark Retirement Community
05.2019 - 01.2020

Courier

St Peters Hospital
08.2011 - 12.2018

Receptionist/Medical File Clerk

Hawkins Lindstrom
03.2007 - 10.2009

Owner/Manager Director

Self Employed
01.1999 - 12.2006

Certified Nurse's Assistant

Evergreen Clancy Rehabilitation Center
06.1998 - 12.1999

CNA

Valley Medical Center
06.1996 - 07.1997

Home Health Aide

Home Health Services
05.1994 - 06.1995

CNA

Auburn Rehabilitation Center
06.1993 - 03.1994

High School Diploma -

Mohawk High School

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Urilla Fairbank