URIME (RINA) HANI

• Contributed to increased retention rates through consistent follow-up with members regarding renewals and payment processing.
• Optimized member registration process by implementing an online form that simplified the sign-up experience for new members.

• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

• Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
• Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
• Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
• Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
• Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
• Addressed and resolved customer complaints, restoring customer confidence and loyalty.
• Trained new hires in customer service excellence, contributing to noticeable improvement in customer satisfaction ratings.

• Introduced innovative merchandising solutions that contributed to increased sales revenue while maintaining optimal inventory turns.
• Trained and mentored junior staff members, fostering a collaborative work environment focused on team success.
• Answered customer questions regarding store merchandise, department information, and pricing.
• Updated pricing and signage to complete product displays and educate customers.

Scheduled employees to maintain adequate coverage during business hour . Approved regular payroll submissions for employees. Managed inventory control, cash control and store opening and closing procedures. Supervised guest at front counter,answering questions regarding product and hair services. Maintained general appointment calendar and set shift schedules.