Experienced Warehouse or Customer Service Agent skilled in team synergy and customer satisfaction. Proficient in active listening, cash handling, and inventory management, resulting in streamlined operations and increased efficiency. Creates a positive work environment and implements innovative solutions to enhance service quality and operational success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Care Representative
Maximus
Athens, TX
02.2024 - 05.2024
Answered customer inquiries over the phone and via email.
Provided accurate, valid, and complete information to customers.
Resolved customer complaints promptly and professionally.
Built sustainable relationships of trust through open communication with customers.
Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
Assisted customers in navigating through website features and functions to locate desired information or products.
Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
Identified opportunities to upsell additional services when appropriate.
Ensured compliance with company policies regarding privacy laws and data protection regulations.
Processed orders accurately and efficiently according to established procedures.
Adhered strictly to confidentiality guidelines when dealing with sensitive customer information.
Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
Crew Member
Taco Bell
Tyler, TX
03.2023 - 02.2024
Prepare menu items ensuring quality; enhance customer satisfaction with prompt service
Manage cash transactions accurately; improve order fulfillment efficiency
Maintain cleanliness to exceed health standards; support team synergy
Assist in training new members; contribute to process improvements
Follow food safety protocols meticulously; ensure precise order taking
Contribute to a positive work environment by assisting colleagues during peak hours
Maintain cleanliness standards in all areas, supporting overall team goals
Streamlined order fulfillment process, reducing wait times and enhancing customer satisfaction