Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Uriyah Smith

TYLER,United States

Summary

Experienced Warehouse or Customer Service Agent skilled in team synergy and customer satisfaction. Proficient in active listening, cash handling, and inventory management, resulting in streamlined operations and increased efficiency. Creates a positive work environment and implements innovative solutions to enhance service quality and operational success.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Care Representative

Maximus
Athens, TX
02.2024 - 05.2024
  • Answered customer inquiries over the phone and via email.
  • Provided accurate, valid, and complete information to customers.
  • Resolved customer complaints promptly and professionally.
  • Built sustainable relationships of trust through open communication with customers.
  • Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
  • Assisted customers in navigating through website features and functions to locate desired information or products.
  • Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
  • Identified opportunities to upsell additional services when appropriate.
  • Ensured compliance with company policies regarding privacy laws and data protection regulations.
  • Processed orders accurately and efficiently according to established procedures.
  • Adhered strictly to confidentiality guidelines when dealing with sensitive customer information.
  • Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.

Crew Member

Taco Bell
Tyler, TX
03.2023 - 02.2024
  • Prepare menu items ensuring quality; enhance customer satisfaction with prompt service
  • Manage cash transactions accurately; improve order fulfillment efficiency
  • Maintain cleanliness to exceed health standards; support team synergy
  • Assist in training new members; contribute to process improvements
  • Follow food safety protocols meticulously; ensure precise order taking
  • Contribute to a positive work environment by assisting colleagues during peak hours
  • Maintain cleanliness standards in all areas, supporting overall team goals
  • Streamlined order fulfillment process, reducing wait times and enhancing customer satisfaction
  • Implemented efficient cash handling procedures, minimizing errors
  • Meticulously adhered to food safety protocols, ensuring high-quality menu preparation
  • Maintained impeccable cleanliness standards, surpassing health regulations
  • Fostered team synergy during peak hours, supporting colleagues to meet customer demands
  • Contributed to a positive work environment, enhancing overall productivity

Server/Hostess

Twelve Kitchens and Cocktail Restaurant
Tyler, TX
10.2021 - 04.2022
  • Guided guests in menu selection, boosting satisfaction and repeat visits
  • Handled inquiries, enhancing product knowledge and sales engagement
  • Processed transactions efficiently, ensuring prompt service and satisfaction
  • Streamlined order-taking, reducing wait times, improving table turnover
  • Coordinated teamwork, delivering exceptional service during peak hours
  • Optimized seating arrangements, reducing guest wait times and boosting table turnover rates for improved restaurant efficiency
  • Developed creative upselling techniques, introducing guests to premium menu items and specialty cocktails, enhancing overall dining experiences
  • Facilitated smooth communication between kitchen and dining room, ensuring timely food delivery and addressing special requests promptly
  • Implemented a system for tracking and accommodating diverse dietary needs, minimizing errors and elevating guest satisfaction levels
  • Cultivated a welcoming atmosphere, greeting guests warmly and providing personalized recommendations, fostering customer loyalty

Assembler

Trane Technologies
Tyler, TX
06.2021 - 11.2021
  • Assembled A/C units ensuring quality, lifting up to 50 lbs, enhancing safety and efficiency
  • Operated forklifts and pallet jacks, optimizing workflow and reducing delays
  • Adhered to safety protocols, significantly minimizing workplace incidents
  • Analyzed assembly procedures, identifying bottlenecks and implementing time-saving techniques
  • Meticulously assembled A/C units, adhering to strict quality and safety standards while managing components weighing up to 50 lbs
  • Streamlined workflow by skillfully operating forklifts and pallet jacks, contributing to improved assembly line operations and productivity
  • Fostered a safety-conscious work environment, consistently following protocols to minimize workplace incidents and promote team well-being
  • Developed and implemented novel assembly techniques, significantly reducing production time while maintaining high-quality standards

Barista/Cashier

Fresh by Brookshires
Tyler, TX
05.2019 - 11.2020
  • Handled cash transactions with precision, fostering customer trust and satisfaction
  • Prepared quality coffee and gelato, ensuring consistency in every order
  • Enhanced sales by assisting customers with product inquiries and personalized service
  • Delivered excellent service while operating coffee equipment efficiently
  • Collaborated with team to maintain high service standards and timely transactions
  • Embraced multifaceted role, excelling in customer interaction, cash handling, and food service
  • Consistently upheld store cleanliness and product presentation standards
  • Optimized coffee preparation process, reducing customer wait times and boosting overall satisfaction
  • Implemented efficient cash handling techniques for smoother transactions
  • Meticulously crafted premium gelato and coffee drinks, ensuring consistent quality and taste
  • Maintained pristine workstation, adhering to strict food safety protocols
  • Fostered strong team dynamics, coordinating with colleagues to manage high-volume periods effectively
  • Shared product knowledge to enhance collective customer service capabilities
  • Cultivated a welcoming atmosphere for customers, addressing inquiries and providing personalized recommendations
  • Mentored new team members on barista techniques and store procedures

Education

Associate's degree - health

Tyler Junior College
Tyler, TX
10.2024

High School Diploma -

Legacy High School
Tyler, TX
05-2020

Skills

  • Engaged Listening
  • Business strategy
  • Project management
  • Data Entry
  • Order Processing
  • Billing coordination
  • Inbound Customer Service
  • CRM Software
  • Call center experience
  • Problem Resolution
  • Customer service
  • Time management
  • Sales growth
  • Detailed oriented
  • Cash handling
  • Food preparation
  • Inventory management
  • Safety compliance
  • Team motivation
  • Process optimization

Certification

  • TABC Certification, Present
  • TABC
  • Food Handler Certification, Present
  • Food Handler Certification

References

  • Adrienne, Willis, adrinicolew@gmail.com, 9032452219, UT Health
  • Sonya, Davis, ms_ladychat1@yahoo.com, 9035744343, Trane Technologies
  • Jennifer, Black, Black-Jennifer@aramark.com, 8325159801, Aramark

Timeline

Customer Care Representative

Maximus
02.2024 - 05.2024

Crew Member

Taco Bell
03.2023 - 02.2024

Server/Hostess

Twelve Kitchens and Cocktail Restaurant
10.2021 - 04.2022

Assembler

Trane Technologies
06.2021 - 11.2021

Barista/Cashier

Fresh by Brookshires
05.2019 - 11.2020

Associate's degree - health

Tyler Junior College

High School Diploma -

Legacy High School
Uriyah Smith