Uroš Novović
Herceg Novi
Summary
Dynamic hospitality professional with a proven track record, excelling in customer service and complaint handling. Recognized for reliability , working under pressure and cultural sensitivity, I consistently enhanced guest satisfaction through effective communication and teamwork. Adept at maintaining a welcoming environment while ensuring workplace safety, I thrive in fast-paced settings. Multilingual; patient and dedicated.
Proven ability to support daily operations and respond to guest needs promptly. Known for excellent interpersonal skills and reliability, ensuring seamless service and team collaboration.
Overview
4
4
years of professional experience
Work History
Bell Boy
Iberostar
09.2025 - 10.2025
- Assisted guests with luggage and provided exceptional customer service during check-in and check-out processes.
- Maintained cleanliness and organization of lobby areas, ensuring a welcoming environment for visitors.
- Delivered messages and packages to guests promptly, enhancing overall guest satisfaction.
- Collaborated with front desk staff to coordinate room assignments and special requests efficiently.
- Received consistent positive feedback from guests through comment cards and online reviews, reflecting exceptional dedication to providing outstanding customer service.
Server
Jedinica Damjanović
06.2022 - 09.2024
- Provided exceptional customer service by promptly addressing guest inquiries and requests.
- Assisted in maintaining cleanliness and organization of dining area, ensuring a welcoming environment.
- Collaborated with kitchen staff to deliver accurate orders in a timely manner.
- Processed payments efficiently using POS systems, enhancing transaction speed and accuracy.
- Adapted to fast-paced environments, managing multiple tables while maintaining service quality.
- Supported team members during busy shifts, ensuring seamless service delivery for all guests.
Server
Pansion Savina
06.2021 - 09.2021
- Provided exceptional customer service, ensuring guest satisfaction and timely resolution of issues.
- Trained new staff on service protocols and menu offerings, improving team performance and consistency.
- Upsold menu items effectively, contributing to increased sales through knowledgeable recommendations to guests.
- Monitored dining room atmosphere, adjusting lighting and music levels to enhance guest comfort and enjoyment.
- Checked on guests throughout meal to attend to needs and provide great service.
- Remained focused, calm and professional during peak rush hours.
Education
Maritime High School - Marine Engineering
JU Pomorska Škola Kotor
Kotor, Montenegro06-2025
Skills
- Team player mentality
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Cash handling
- Reliability and punctuality
- Complaint handling
- Cultural sensitivity
Languages
English
Full Professional
Serbian
Native or Bilingual
Timeline
Bell Boy
Iberostar
09.2025 - 10.2025
Server
Jedinica Damjanović
06.2022 - 09.2024
Server
Pansion Savina
06.2021 - 09.2021
Maritime High School - Marine Engineering
JU Pomorska Škola Kotor