Jode Jorgensen

• Provided primary customer support to internal and external customers.
• Provided friendly assistance to event attendees
• Assisted vendors with requests / problems
• Vendor check in / registration
• Assisting vendors with booths and assuring payment is received
• Quality assurance
• Updated customer service database with new information, address changes and contact details.
• Organized spaces, materials and catering support for internal and client needs
• Monitored front areas so that questions could be promptly addressed.
• Interacted directly with customers and team members to maintain high level of customer service.
• Displayed positive attitude while assisting multiple guests to provide excellent customer service.
• Met customer service expectations through problem resolution, daily communication and follow-up.

(closed – can provide owner's and coworker's contact info upon request)

• Store management and maintenance
• Developed and maintained relationships with customers .
• Supported and assisted employees execute ideas
• Enhanced and improved store's reputation
• Coordinated Ad campaigns and sales promotions
• Valued, trusted employee
• Cultivated friendly, helpful, professional environment
• Planned and created commercial displays to attract business
• Improved marketing to attract new customers and promote business.
• Developed and executed ideas for displays
• Monitored sales activity
• Delegated tasks to employees
• Accomplished multiple tasks within established timeframes.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Restocked and organized merchandise in front lanes.

• Welcomed customers and helped determine their needs.
• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
• Addressed customer needs and made product recommendations to increase sales.
• Completed successful daily cash audits to correctly balance drawers at end of shifts.
• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
• Controlled line and crowd with quick, efficient service.
• Recommended products based on solid understanding of individual customer needs and preferences.
• Quality assurance
• Cash register duties/till balancing
• Food preparation duties
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