Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Urmi Thusa

New Britain ,CT

Summary

Aspiring Software Engineer with a background in Management Information Systems, full-stack development, and data analysis. Skilled in building secure web applications and enhancing processes through technology. Excited to apply my skills in Travelers' Engineering Development Program Software Engineering Track.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Loss Prevention & Customer Service Representative

Marshall / TJX Companies
09.2022 - Current
  • Delivered excellent customer service by addressing inquiries and resolving issues promptly.
  • Maintained data on loss and damaged merchandise using internal data management systems.

Project Manager | Full-Stack Developer

SwiftLyft Logistics
01.2023 - 05.2024
  • Led the full-cycle development of a logistics web application from planning to deployment.
  • Engineered backend architecture using Laravel, ensuring secure data workflows and optimized business logic.
  • Managed Agile sprints and coordinated feature releases using Jira and Trello.
  • Oversaw QA testing, user training, deployment, and post-launch support.

Property Management Department Support

Travelers Companies Inc.
06.2022 - 10.2022
  • Supported client onboarding and insurance data entry processes.
  • Assisted with claims processing and back-office operations.
  • Organized and maintained digital databases to enhance team efficiency.

Education

Bachelor of Science - Management Information Systems

Central Connecticut State University
New Britain, CT
12.2025

Associate Degree - Computer Science

CT State Community College
Capital, Hartford, CT
08.2024

Skills

  • Programming & Development: Python, JavaScript, SQL, PHP (Laravel), NET, HTML, CSS, Bootstrap
  • Project Management & Tools: Agile Methodologies, Project Coordination, Jira, Trello, Microsoft Office Suite, Google Workspace
  • Databases & Analysis: MySQL, DBMS, Data Entry & Validation, Pivot Tables, VLOOKUP
  • Soft Skills: Good Communication, Problem Solving, Creative Thinking, Team Collaboration

Certification

  • Business Analyst Certificate, Task Impetus Inc. (2023)
  • IT Support Certificate, Grow with Google (2024)

Languages

English
Hindi
Nepali

Timeline

Project Manager | Full-Stack Developer

SwiftLyft Logistics
01.2023 - 05.2024

Loss Prevention & Customer Service Representative

Marshall / TJX Companies
09.2022 - Current

Property Management Department Support

Travelers Companies Inc.
06.2022 - 10.2022

Associate Degree - Computer Science

CT State Community College

Bachelor of Science - Management Information Systems

Central Connecticut State University

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