Urmila Magdum

Supporting stakeholders on end to end Project Deliverey and managing the project financial health

• Coordinating with stakeholders to schedule project activities , ensuring adherence to timeline and milestones.

• Monitoring project progress, identifying and resolving any issues or risks that may arise.

• Managing project budgets, tracking expenses, and ensuring cost-effective resource allocation.

• Leading the governance of projects for different portfolio

• Conducting regular project status meetings and providing updates to stakeholders.

• Documenting project activities , including creating project status reports, closure documents.

• Tools Used: Tableau, Compass, FG, Oracle Projects, Smartsheet, MS:Excel-Power Point -0365

• To manage all aspects of support and feature upgrade of different applications using Agile methodology.
• Responsibilities include Engaging different teams from Design, Implementer, Server team, Firewall team, Technician, vendors etc.
• Negotiate with customer on any project changes and work.
• Regular interaction with Client management to discuss the process improvement and application feature upgrade.
• Handling end to end sprint, change execution.
• Resolving cross-functional issues at project level.
• Identify Risk and develop mitigation plan.
• Tracking Project success and failures.
• Monitor and review project management deliverables and activities.
• Management of project Team.
• Manage project budget.
• Manage change window and execute change request.
• Report project progress and health to the Project Sponsor and stakeholders.
• Manage Project Governance Reporting and KPI Reporting.
• SME for project billing and closing Project status.

• End to End Responsible for IT Infra Service Delivery India and Internal locations of Thermax.
• Overall responsibility implementation of various processes (i.e. Incident, Problem, Change & KB etc.) as per relevance.
• Monitoring & Analysing Key Performance Indicator & Service Level agreements for Internal as well as External Partners & reporting to on-site local management.
• Aligning strategies as per Business Requirement & Implementation of New Projects and support Infra requirements.
• Client engagement initiative for understanding of future assignments.
• Third party Governance (Suppliers and Contract Management).
• Contributing/Aligning/Implementing Group initiatives.
• Build competency synergies between Thermax Group India and International locations.
• Escalation and Risk Management and Control.
• Drive cost optimisation initiatives in India and Intl Locations.
• Introduce Industry best practices and processes.
• Ensure adherence to Group wide IT Security initiatives as per relevance.
• Manage team size 20+ External employees.

• Tower lead for 24X7 Operations to manage incident, problem and change management team of 60 people for network and Infra tracks.
• Improvement initiatives to make infrastructure more reliable.
• Ensuring SLA/KPI compliance of tickets across all priorities, including spike scenarios.
• Weekly/Monthly reporting of SLAs/KPIs to client management and also adherence to Major Incident Matrix (MIM) process.
• Ensuring reskilling, upskilling and rotation of resources to meet client demands.
• Support in farming opportunities if any as a separate billable project.
• Manage team size 20+ External employees.

• Role: Project Manager for IT Infrastructure Delivery, IBM being a SI partner for Vodafone India Ltd.
• The projects delivered are either in scope which consists of enhancing the infra basis forecasting on compute, or RFS, which consists of delivery of projects basis immediate current requirement (GST,eKYC etc).
• Managing the entire project end to end, driving and navigating project through scope, time, schedule, stakeholder, procurement management.
• High time sensitive, end user project, Data center on cloud/Non Cloud, Database integration are the key types of projects executed.
• Also, hands-on exposure to variety of tools and technique used during the execution of project: MPP, Excel, Change Management-Remedy, Procurement tool amongst others.
• Evaluate best practices to migrate applications to AWS Provide infrastructure solution like configuration, BOM of servers and storage components.
• Configure Elastic load balancer to manage scalability and High availability.
• Create and implement automation for cloud platforms as well as monitoring and alerting purposes.
• Worked on IAM to create and control AWS users and group access to aws services and resources.
• Analyse client requirements and determine system architecture requirement to achieve business goals.
• Coordinate to Design and configure VPC as per customer requirement to achieve ease of accessibility and security.

• Role: Working as a Project Manager which involves an E2E interaction across various platforms.
• The primary responsibilities include requirement gathering and validating it from stakeholders, based on the feasibility and funding availability pass it on to the project team.
• Work towards creating financial plans, along with the acceptance criteria.
• Need to be constantly involved in the Planning and Design, Implementation, monitor and control process and accordingly keep customer updated on the progress.
• To manage all aspects of the end-to-end delivery of services to customer.
• Responsibilities include Engaging different teams from Design, Implementer, Server team, Firewall team, Technician etc.
• Negotiate with customer on any project changes and work on PCR.
• Regular interaction with Client management to discuss the SLA’s and process improvement.
• Handling end to end project execution.
• Resolving cross-functional issues at project level.
• Identify Risk and develop mitigation plan.
• Tracking Project Milestone.
• Monitor and review project management deliverables and activities.
• Management of project Team.
• Manage project budget.
• Manage change window and execute change request.
• Report project progress and health to the Project Sponsor and stakeholders.
• Manage Project Governance Reporting and KPI Reporting.
• SME for project billing and closing Project status on various tools.

• Identify activities required for number porting deliverables, determine activity dependencies, estimate activity durations, and analyse activity sequences, activity durations and resource requirements to chart out project schedule.
• Managing internal and external stakeholders, their expectations and enabling visibility to all work.
• Managing customer expectations, working through negotiations and changes of scope in a complex environment.
• Determine resource requirements; allocate work activities to different team.
• Embark, Equinox, IPEX, ISDN 2 and ISDN 30 orders dealing with internal engineers’ team to get the exchange work done.
• Identify risks, perform risk analysis, generate risk response plans, and monitor risks.
• Establish information and communication needs of stakeholders and ensure seamless timely information distribution.
• Liaise with clients to address objectives regularly during the project lifecycle.
• Exported Support to third party service providers. OOH port for export orders. Complex import issues.
• Manage incidents raised in case of any issues with users.
• Perform RCA on the incidents raised and try to Fix in certain SLA.